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in the middle of October, 2020, my Kitchenaid 7 quart stand mixer broke. it was under warranty.
Called Kitchenaid, explained the situation, and was told that my stand mixer was under warranty. I was told that due to the COVID-19 virus, they did not have any 7 quart mixers to replace my broken one, and it would take 6 to 8 weeks to get a replacement. It has been over 8 weeks and I still have no replacement mixer and Kitchenaid can not tell me when I will get one sent to me. I know COVID-19 has caused lots of problems, but 9 or 10 weeks to get a replacement mixed is totally outrageous.
Being without a stand mixer for over 9 weeks is not acceptable.
What good is a warranty if they can not replace it within 9 weeks? Kitchenaid, you must do better and do better now.
User's recommendation: Consider the fact that you will not get a replacement within a reasonable amount of time from Kitchenaid, if and when your Kitchenaid breaks and is under warranty.
Product or Service Mentioned: Kitchenaid Mixer.
Preferred solution: Deliver product or service ordered.
KitchenAid Pros: Mixer under warranty.
KitchenAid Cons: No replacement mixer under warranty timely manner.