Not resolved
1.0
Details
Customer service
Product or Service Quality
Style and Design
0 comments

We bought a KitchenAid Dishwasher that broke down under warranty.What made it worse, it was December 21st and we were about to have a house full of people arriving for the holidays.

I called and they said they would be happy to have someone out there on January 5th. Sh*t!!! You have got to be kidding me. I think I had reached one of their home contract employees, so I decided to give it another try.

The second person was happy to confirm my service call on January 5th. Desperate, I started dialing trying find an authorized dealer. I figured they knew all of their authorized service techs, but I thought if I could locate one, I mightbe able to offer them something to get them out before the 5th. No luck.

I finally called a repair company that works on KitchenAid and they were happy to come out the next day. Cost me $525. I later called KitchenAid and to make a long story short, they refused to reimburse any money. Moral of the story.

If you buy KitchenAid (Whirlpool) and expect them to respond in a reasonable time to warranty calls, prepare to be extremely disappointed.

Makes it real tough to buy American.Even if the products are be getting better, the service still stinks.

Reason of review: Warranty issue.

Monetary Loss: $525.

Preferred solution: Full refund.

I didn't like: Customer service, Lack of quality in their product.

Had an Experience with Kitchenaid?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

KitchenAid KEMS308SSS Glass Door Exploded Kitchenaid "I purchased the KitchenAid Buillt-In Combination Electric Convection Oven and Microwave Oven in the summer of 2012. Last night I ran the self-cleaning cycle for perhaps the second or..." Read more Kitchenaid - Kitchen Oven dies after 3 years, customer service won't help Kitchenaid "I replaced all my kitchen appliances just 3 years ago with stainless KitchenAid appliances. After 2 and a half years the oven started having problems. I had technicians come out..." Read more KitchenAid Mod. KUDS30IXWH2  Type:577-1 Kitchenaid "This is the 3rd dishwasher I've purchased in 18 years of being married. This one didn't last 3 years. The first thing to give us trouble was the Lock button...." Read more Kitchenaid - Microwave interior in flames Kitchenaid "I was heating up a glass of water and smelled something - and heard some odd noises . I opened the door to the microwave and the ceiling was in..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Energizer - Peeling batteries Energizer "I spent over $20 for four double A rechargeable Energizer batteries. However after a month of using them lightly the top casing started to peel off and the casing all..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more Maaco - *** paint job Maaco "On 8/21/17 I took my car to get repainted and well it had runs in the paint and I had overspray all over the interior of my car white footprints..." Read more