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Kitchen Aid counter depth refrigerator model KSSS42QKXOO went out on 12/31/20. Three months later still no replacement part (heat exchanger).
Sent two recent emails to them and no reply to either.
Cost of replacement fridge is $6,000 to $9000 more than cost of repair but what can you do? At some point you need a working fridge.
User's recommendation: stay away from Kitchen Aid and other Whirlpool brands.
Product or Service Mentioned: Kitchenaid Refrigerator.
Monetary Loss: $8.
Preferred solution: Let the company propose a solution.
KitchenAid Pros: Look of product.
KitchenAid Cons: Absolutely no customer servcie.