Not resolved
1.6
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
4 comments

I purchased a full KitchenAid kitchen and spent close to

$5,000 for one of their top of the line refrigerators, dishwasher and stove. The refrigerator started getting rust spots on the stainless front less than 1 year later after purchase and when I called, they sent me a 'brightener' as they called it which did nothing and the issue is getting progressively worse.

When I called a second time I was told that they would not back the product and if I had it repaired then I was responsible for all costs. I have never had a stainless appliance rust. Obviously they use inferior materials but charge a superior price.

KitchenAid is all hype. I will NEVER buy another KitchenAid appliance or any KitchenAid brand item!

Product or Service Mentioned: Kitchenaid Refrigerator.

Reason of review: Bad quality.

Monetary Loss: $2300.

Preferred solution: I want the refrigerator front replaced..

I liked: Past performence.

I didn't like: Quality of products and customer service.

  • Kitchenaid Customer Service
Company wrote 0 private or public responses to the review from Mar 20.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1593493

I also have rust spots on both my KitchenAid Refrigerator and dishwasher. All new appliances in my new home.

Rust spots appeared in less than a year. My double oven and microwave have not rusted yet. Whirlpool/KitchenAid has the WORST customer service. I was able to get new refrigerator doors which both already have several rust spots forming in less than a month!

They are telling me to use their Affresh product again which never worked in the first place. Avoid this brand! My neighbors who purchased their homes around same time as me have same issue.

Many disgruntled customers here with no resolution from Whirlpool/Kitchen-Aid! Even though this company seems to offer assistance with replies to contact them on forums like this.

Anonymous
#1552314

I have the same problem! 2 years old and recently bought matching dishwasher and microwave, which are not rusting (yet).

Anonymous
#1546953

We too have found a rust spot on the water dispenser side door of our 5 door Kitchenaid refrigerator. Very tiny spot but definitely rust.

bought in Sept 2016.

We have enjoyed this refrigerator otherwise but only being two years old, come on, I expected this to last many, many years and hoped to use this brand in our home we plan to build next year when we retire. Now we are having second thoughts....

WP2008
#1452182

Hello user44621298, we would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also copy and paste your review from pissedconsumer into the email as well.

You May Also Like