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I heard noises from unit. Called Kitchenaid. They sent a repair service, who suggested I unplug unit for 48 hours due to abnormal ice build up. Said unit was not auto defrosting properly. If this haapens again to call Kitchenaid back. Well, I did experience the same...
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2.5
I didn't like
  • Being disconnected and long wait for customer service
  • Refused to fix problem
#1194750
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Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
2 months ago the backsplash glass exploded while boiling food in a large pot! We felt we could live with that for a while... Now the outer 2 panes of my oven exploded and all we doing was warming food at at 350!!! This not safe!
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WP2008
WP2008

We are very sorry that you've had these experiences with your oven. We can definitely understand your concerns and would like the opportunity to discuss this with you further....

#1188506
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Kitchenaid - Mixer

Bought an item from this company and now my offer for the rebate was invalid. Horrible customer service I called and they won’t help. Never buying from this company again.
1.0
Details
Exchange, Refund and Cancellation Policy
#1188175
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Same for me. One of my rebates was not qualified because Walmart was not the authorized retailer. And I could not return my item too, because the UPC was cut off. Cheater Another rebate story: My rebate was approved by them on Dec 28, 2017. Until now, Feb. 6, 2018,...
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2.0
#1184359
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We bought our house and wanted to get the best of the best...we thought was kitchenaid! So eventhough we couldn't afford it, we spent $5,000 on our appliances. We bought the side by side refrigerator with the ice maker, the microwave with convection, a dishwasher and...
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WP2008
WP2008

We are very sorry for the concerns that you've had with your appliances. We can certainly understand how frustrating this has been for you. Why don't you email your name, addr...

#1179186
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I spent HOURS researching where to purchase a kitchenaid mixer for the best value at Christmas. I finally settled on Macys, considering the $60 rebate while doing so. I promptly turned in my paperwork. I received a postcard today saying Macys wasn't an authorized...
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WP2008
WP2008

Hello, We apologize for your frustration, for assistance regarding rebates please contact our Rebate Fulfillment Center by calling the number on the bottom of your rebate form...

#1174396
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Kitchenaid appliances are a real disappointment to me. My microwave element which rotates the turn table melted the first year we put it in. The refrigerator light went out for two days without having a power serge. Now my oven element is now longer working, so I can’t...
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WP2008
WP2008

Dear anonymous: Thank you for your review. We are sorry to hear of your Oven concerns. We would like to inquire further about your review with you. Please email us at NAR_Cust...

#1174081
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Well my wife has been waiting for years for a Kitchenaid mixer and with the 60 rebate I thought it was time. I mailed the rebate with the papers given by kohls and the original upc. I called tonight since I have not heard anything and was told that nothing was found...
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1.0
#1172074
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I bought a kitchenaid dishwasher. It was doa. The motor was replaced. It died again. The motor was replaced again. It died again. The motor was replaced again. It died again. (Yes, fixed three times and now I’m hand-washing dishes.) Now it’s two years and one month...
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WP2008
WP2008

Dear anonymous: Thank you for your review. We are sorry to hear of your KitchenAid® Dishwasher concerns. We would like to inquire further about your review with you. Please em...

1.5
#1169078
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Contact Kitchenaid

Mailing Address:
KitchenAid
For large appliences, to correspondence team 553 Benson Road, Benson Harbor, MI, 49022
For housewares, to customer sutisfaction center, PO box 218, St. Joseph, MI, 49085
US
Phone:
(800) 422-1230
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Kitchenaid Products and Services

All Kitchenaid Products
I was given my mixer as an anniversary gift in September 2017. On December 28th, while making one of Kitchenaid's own recipes, the gear broke and the mixer was unusable. I called customer service where I was promised a call back in 40 minutes, when the call back...
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2.7
I didn't like
  • Poor customer service after having an issue
#1167571
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