Most helpful review

KItchenaid is aware their Ovens Often Malfunctions after using Self Cleaning Feature

In anticipation of Thanksgiving I used the self-cleaning feature on my relatively new (2 1/2 years) old Kitchenaid oven today (Model KEBC107KSS05). After I did this, the oven would not heat up. When I called customer service, I learned that this happens with some...
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122 comments
#1981116

Been having this problem off & on for all the years we have owned this expensive garbage range. Power off for 5 (not 1) minutes used to solve it but after using the oven clean feature for the 1st time in (2+?) years the problem has been more common.

My wife may have stumbled on a solution .. after the last power off and no fix, she hit the oven clean function by mistake, and then cancelled it. After that the oven began to work. Today the oven has been just shutting itself off while trying to bake a pork shoulder.

First time we were able to restart it but the second time we got Feature Not Available but when trying to do the "oven clean/cancel" fix it responded with "Cooling down" so I guess we need to wait until the meat is room temp or whatever. This is unconscionable for a company that charges at least double the typical market prices for an appliance.

Sign me up for any class action suits ... PLEASE!

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ID
#162871 Review #162871 is a subjective opinion of poster.
Location
Dripping Springs, Texas
Product
Kitchenaid Oven

I need a new stir tower

I've been trying to contact you to see how I can re-order the tower. I tried calling and emailing you and no one has responded.
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ID
#4001715 Review #4001715 is a subjective opinion of poster.
Location
Trenton, New Jersey

Not a happy customer

In warranty icemaker quit and was not available for three weeks. Installed and still not working. So another attempt will be made to replace sensors for ice tub. I thin I got a Lemon.

User's recommendation: Would not recommend Kitchen Aid or Whirlpool or Maytag. I will be posting on social mediaa.

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ID
#3996326 Review #3996326 is a subjective opinion of poster.
Location
Moore, Oklahoma

My food processor won't turn on

My food processor wont turn on! I tried all the closures and nothing worked. I only used it 3 times.

User's recommendation: Please call me back.

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ID
#3986904 Review #3986904 is a subjective opinion of poster.
Location
Wichita, Kansas

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New Reviewer

The dial you make on your toaster ovens is terrible

You cant help me with a toaster oven dial and that stinks. You make a product that doesnt list you cant have a plastic dial on a metal stem thats hard to turn its strips the inside of the plastic dial . By now this should have been fixed with a new engineered product that will continually work. Your customers need longevity with the products thats why they buy from KitchenAid they usually very well known for longevity not in this case.

User's recommendation: Buy an extra dial cause it’s gonna break.

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ID
#3977808 Review #3977808 is a subjective opinion of poster.

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New Reviewer

Terrible products

Where do I begin, Kitchen Aid is the worst company I have ever had to deal with. Spent over $6000.00 on a fridge that lasted 13 months. They told me they couldn't do anything for me. They can't get the parts to fix their own fridge and said they would give me 15% off a...
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ID
#3958102 Review #3958102 is a subjective opinion of poster.
Location
Cornwall, Ontario
Product
Kitchenaid Refrigerator
Pros
  • Looks good
Cons
  • Horrible product and even worse customer service
Loss
$6000
Preferred solution
Full refund

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New Reviewer

Deplorable customer service

To start with DO NO BUY KITCHENAID!!! I have had Kitchen aid for 30 years so I bought my new refrigerator last year, thinking that I would not need to buy a new one for 20 years. It arrived and was broken, they replaced it, fine. It is the cheapest made item I think...
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ID
#3928409 Review #3928409 is a subjective opinion of poster.
Cons
  • Awful
Loss
$1
New Reviewer

Is kitchen aid a part of a FreeSampler give away ? Which is only a way. T get our personal info

I took survey after survey and they kept me waiting and waiting and waiting while while my phone started ringing off the hook with insurance salesman and Medicare salesman and I never got nothing
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ID
#3911284 Review #3911284 is a subjective opinion of poster.
Location
Fort Worth, Texas
Preferred solution
A answer to my questions

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New Reviewer

No assistance with customer service.

I Keep getting hung up on during transfer. I'm trying to get assistance with my Hand held can opener. This is awful service. Please assist me. I recently purchased this opener. I have been trying to reach someone for a few days now. ... ... can you send me the number I need to call Un...happy customer Angie happy customer Angela
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ID
#3901821 Review #3901821 is a subjective opinion of poster.
Location
Spring, Texas
Preferred solution
Deliver product or service ordered

No help

Need help with an oven. No one was knowledgeable about yo part I needed. And I had to make numerous calls
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ID
#3901779 Review #3901779 is a subjective opinion of poster.
Location
Ponte Vedra, Florida

Poor design and worse service

Only four years ago, we purchased KitchenAids 5 door refrigerator (KRMF706ESS) and spent roughly $3,500. We thought we were purchasing a top-of-the-line appliance from a top-of-the-line company. We were unfortunately wrong on both counts. Our refrigerator has not...
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ID
#3886798 Review #3886798 is a subjective opinion of poster.
Location
Greenfield, Massachusetts

Poor customer service

This was my 4 th call back as I received a manufacturers defective product in my recent purchase of a fruit and vegetable strainer was first sent wrong replacement then was told would be sent a box and pre-paid return label but it was not received more training and more levels of managerial integrity is needed .

User's recommendation: Good luck cause no one cares.

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ID
#3881439 Review #3881439 is a subjective opinion of poster.
Location
Kingston, Pennsylvania

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New Reviewer

Poor service

having trouble with starting my KitchenAid Dishwasher. We rebooted now it will only start in the Normal cycle when we hold the start button down until the Normal light comes on and this is only occasionally. I understand appliances haver a short life these days but...
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ID
#3858582 Review #3858582 is a subjective opinion of poster.
Cons
  • Customer service
  • Misleading advertising
Preferred solution
Let the company propose a solution

Worst customer service ever. I can see why there is a complaint opportunity called Pissed Consumer.

Wrong refrigerator filter was sent to me. I ordered KBFN502ESS and KAD1RXD1 was sent. It does not fit my refrigerator.

User's recommendation: If you have a clue on how to get a live body, please share it.

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ID
#3855720 Review #3855720 is a subjective opinion of poster.
Location
La Quinta, California

Ordered filter for my Kitchen Aid refrigerator and wrong one was sent.

I need to speak to a person. None of the phone numbers go through. You cant even leave a message. You get a busy signal and thats it. Ridiculous to call it customer service.
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ID
#3855687 Review #3855687 is a subjective opinion of poster.
Location
La Quinta, California
New Reviewer

My orden is broken!!

I order chopper and is broken; I call to customer service and they don’t fixed; bad customer service!!
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ID
#3864311 Review #3864311 is a subjective opinion of poster.

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