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The aqualift technology is a ripoff. I insisted at the store on a self-cleaning gas oven. I had concerns about the aqualift but was assured that it was now improved and worked great. Now I'm stuck with an oven that is worst than a manual cleaning oven because I can't...
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#1233528
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I had the same experience! Purchased on Black Friday @ Kohls. Submitted December 5th 2017, checked online in January, nothing there. So I called. They had nothing on record, suggested I wait a couple more weeks. Life happens & it was April when I called (after still...
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1.0
Greenville, Ohio
I liked
  • Appearance and reputation
I didn't like
  • Refusal to fix the problem
  • Customer service
#1232983
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I received a,mixer that can't be used. Have purchased beaters (3) and dough hooks (2) and none of them fit my mixer. I've never used it. I can't. Calling kitchen aid is a joke. I was,treated like an idiot. Please,put the,owl on for me. She said. Then please attach the...
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1.0
#1231442
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I ordered my new KitchenAid double oven online and rec'd it Feb 3 weeks ago I noticed pieces in the bottom of my oven. Thinking it must be food that dropped off in the bottom of the oven I reached in to pick it up it was sharp and stuck in my figure. I realized it was...
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Greenville, Ohio
I didn't like
  • Quality for price paid
  • Porcelain inside of oven is popping off
#1231362
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I purchased a new home with all top-of-the-line KitchenAid appliances after two months fridge raider icemaker stopped working called customer service somebody came out on a Saturday to look at it said I needed the new icemaker after that point I could not reschedule...
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WP2008
WP2008

Hello GlassSumatranElephant, we would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com, with your name, phone numbe...

2.0
#1225666
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I purchased a full KitchenAid kitchen and spent close to $5,000 for one of their top of the line refrigerators, dishwasher and stove. The refrigerator started getting rust spots on the stainless front less than 1 year later after purchase and when I called, they sent...
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WP2008
WP2008

Hello user44621298, we would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com, with your name, phone number, street...

1.6
I liked
  • Past performence
I didn't like
  • Quality of products and customer service
#1215160
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Potential Dangerous Knobs on KitchenAid Range
Potential Dangerous Knobs on KitchenAid Range
Potential Dangerous Knobs on KitchenAid Range
I purchased a KitchenAid Range, model KGRS205TSS5, a few years ago and the knobs are a hazard twofold. The first problem and design flaw is the position of the knobs directly above the oven vent. If the oven is used the heat from the vent melts the plastic coating...
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WP2008
WP2008

Hi user69619431, we would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com, with your name, phone number, street ad...

1.2
#1214376
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KitchenAid - Worst customer service experience EVER
My husband and I built and new home and we purchased over $8,000.00 in new appliances from Kitchenaid. After submitting my rebate 4 times they are refusing to send my $700 rebate because they “never received” my resubmission and when I called to check on the status of...
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WP2008
WP2008

Hello user84614287, for assistance regarding rebates please contact our Rebate Fulfillment Center by calling the number on the bottom of your rebate form. We apologize for the...

3.2
#1212390
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I heard noises from unit. Called Kitchenaid. They sent a repair service, who suggested I unplug unit for 48 hours due to abnormal ice build up. Said unit was not auto defrosting properly. If this haapens again to call Kitchenaid back. Well, I did experience the same...
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WP2008
WP2008

We thank you for your review, and are sorry to hear of the concerns you're having with your KitchenAid Refrigerator. Please respond back to this email address NAR_Customer_Sol...

2.5
I didn't like
  • Being disconnected and long wait for customer service
  • Refused to fix problem
#1194750
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Contact KitchenAid

Mailing Address:
KitchenAid
For large appliences, to correspondence team 553 Benson Road, Benson Harbor, MI, 49022
For housewares, to customer sutisfaction center, PO box 218, St. Joseph, MI, 49085
US
Phone:
(800) 422-1230
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KitchenAid Products and Services

All KitchenAid Products
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
Kitchenaid Stove glass explodes!!!
2 months ago the backsplash glass exploded while boiling food in a large pot! We felt we could live with that for a while... Now the outer 2 panes of my oven exploded and all we doing was warming food at at 350!!! This not safe!
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WP2008
WP2008

We are very sorry that you've had these experiences with your oven. We can definitely understand your concerns and would like the opportunity to discuss this with you further....

#1188506
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