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I have had a Kitchenaid double oven for 8 years. Before the end of the 5 year warranty a major part (a relay switch) went bad and was replaced. Three years later the same part goes bad and now costs me $700 to replace. When I called to discuss with customer service...
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Company wrote 0 private or public responses to the review from 4 hours ago.
WP2008
WP2008

Dear SophisticatedSnowshoe: Thank you for your review. We are sorry to hear of your Double Oven concerns. We would like to inquire further about your review with you. Please e...

1.3
I didn't like
  • No satisfaction with customer service
  • Customer service is rated 0 out of 100
  • Poor customer service after having an issue
#1423634
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KitchenAid - Lousy Dishwasher

Purchased 4 1/2 years ago a premium kitchen aid dishwasher KDTE 404 DSPO. It stopped working when a toothpick plugged the pump. Then the latch broke and now the machine is full of mold. We can't figure what has broken now. It has been trashed.
Company wrote 0 private or public responses to the review from Dec 04.
3.4
Details
Ease of Use
Price Affordability
Style and Design
Value for money
Website
#1415244
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Dishwasher is 9 months old. Have to wash the dishes by hand before loading them in order for them to come out clean. Nothing but a glorified sanitizer. Heating element has severely warped, and is pushing down on the tub. If it weren’t stainless steel, it would have...
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Company wrote 0 private or public responses to the review from Dec 04.
WP2008
WP2008

AustereSiberian816, we are sorry to hear about your concerns regarding your KitchenAid Dishwasher. We are happy to look into your concerns for you but we will need you to emai...

2.4
#1414818
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KitchenAid - Lost in the kitchen

looking for a control board for kecc508
Company wrote 0 public responses to the review from Dec 03.
#1414189
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KitchenAid - Smoking chopper by the plug that goes into unit

I was chopping walnuts for a very short time when the unit started to smoke by the plug. Called customer service they would not do anything about it . My home could of caught on fire. Needless to say i will not buy another kitcen aid product. Just want to warn people
Company wrote 0 private or public responses to the review from Nov 19.
#1403757
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We purchased an expensive Kitchenaid stainless steel microwave and convection oven combination. There are only 2 adults here and we take good care of our appliances. Several nights ago, the middle pane of glass in a 3-pane glass door on the microwave imploded. The...
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Company wrote 0 private or public responses to the review from Nov 15.
1.9
I liked
  • Technician who came out and tried to fix the problem
I didn't like
  • Kitchenaid not having replacement parts
  • Waiting on hold for long periods of time to speak to a human
  • Imploding glass doors that are not tempered properly
#1401186
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I purchased a KitchenAid stainless steel side by side refrigerator with my new home in June 2017. Also purchased a dishwasher double oven and a microwave. Both the refrigerator and dishwasher developed several rust spots in less than a year. Kitchenaid/whirl pool have...
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Company wrote 0 private or public responses to the review from Nov 07.
1.2
#1395409
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we bought the Kitchenaid 3 door refrig in Dec. 2017 from Lowes ibn Burlington, NC - delivered in Jan. 2018. On Sept. 17 the ice maker stopped working. The repair tech has replaced 3 parts - the ice maker, the valve for water, and the control board. it is now 11/26....
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Company wrote 0 private or public responses to the review from Oct 26.
1.5
I didn't like
  • Defective product
#1389118
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KitchenAid - Never Buy A Kitchen Aid

We purchased a $4000 kitchen aid refrigerator 18 months ago. It broke while we were away for the weekend. The repair company came out and we were told it needed 3 parts. 3 weeks later we are still waiting for one of the parts. No one will help us. I just get the run around when and if i can get an actual person on the line. Whirlpool is not the company it once was. I wish i could take it back.
Company wrote 0 private or public responses to the review from Oct 23.
1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1387455
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GOT TO READ THIS. Built new house and Bought new KitchenAid refrigerator side by side. Paid $3,500, thought it was top of the line. Refrigerator stops working during the night and melts the ice out onto my hardwood floors. Causing $8,000 damage. After talking to the...
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Company wrote 0 private or public responses to the review from Oct 16.
1.0
#1383730
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