KitchenAid Reviews

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In anticipation of Thanksgiving I used the self-cleaning feature on my relatively new (2 1/2 years) old Kitchenaid oven today (Model KEBC107KSS05). After I did this, the oven would not heat up. When I called customer service, I learned that this happens with some...
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122 comments
#1981116

Been having this problem off & on for all the years we have owned this expensive garbage range. Power off for 5 (not 1) minutes used to solve it but after using the oven clean feature for the 1st time in (2+?) years the problem has been more common.

My wife may have stumbled on a solution .. after the last power off and no fix, she hit the oven clean function by mistake, and then cancelled it. After that the oven began to work. Today the oven has been just shutting itself off while trying to bake a pork shoulder.

First time we were able to restart it but the second time we got Feature Not Available but when trying to do the "oven clean/cancel" fix it responded with "Cooling down" so I guess we need to wait until the meat is room temp or whatever. This is unconscionable for a company that charges at least double the typical market prices for an appliance.

Sign me up for any class action suits ... PLEASE!

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ID
#162871 Review #162871 is a subjective opinion of poster.
Location
Dripping Springs, Texas
Product
Kitchenaid Oven
New Reviewer

Refrigerator chirping

Kitchen aid model # KSCSK25INSS0 Refrigerator is chirping. Have unplugged 3x. Replug. Works for several days then chirps again.
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ID
#3010150 Review #3010150 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Piece of garbage

We bought our kitchen aid appliances a few ago. We have had repair men out every few months to fix one thing and then another. Compressor has gone out we have had several circuit boards replaced a couple of times. Its always something, we had a repair guy out a couple of weeks ago because the ice maker wasnt working right. Now it sounds like the compressor is going out again. Fortunately we bought the extended warranty. Unfortunately they say we have had different things go wrong so we can say its a lemon and get a replacement. I dont think I would want another one anyway. Save your money dont buy this piece of crap.I wish I could attach a sound bite.
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ID
#3004451 Review #3004451 is a subjective opinion of poster.
Loss
$3550
Preferred solution
Full refund
New Reviewer

Microwave Broke and there's no fixing it after only 3 1/2 yrs.

Original review updated by user Oct 23, 2021
We bought an entire Kitchenaid Suite for our new kitchen in April 2018. Range, Hood, Dishwasher, Fridge and Microwave. It's only my husband and I in the house; we hardly use the microwave (KMCS1016GSS) but only to warm up the dog's food. Now the start button will not work, and a few of the numbers won't either. The answer I got from customer service was that I will have to buy a new microwave as it's just as expensive to repair it! Wow! I will NEVER buy a Whirlpool product again! Cheap parts made in China and absolutely do not stand by their products.
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ID
#3000495 Review #3000495 is a subjective opinion of poster.
Cons
  • Cheap parts
Loss
$461
Preferred solution
Full refund

Standing mixer repair

On hold 2 times for over 25 minutes unable to get status of standing mixer. Received by kitchenaid 9/28 waiting for diagnosis & cost.
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ID
#2984495 Review #2984495 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad design

My expensive fridge/freezer has a bad design on it: the Freon copper tube is purposely designed to bend down into the drip pan. However, only where that tube is bent down to the drip pan is where it is corroding badly. Based as badly it is corroded, it will fail, releasing all the Freon that makes the fridge and freezer work. Kitchen Aid received my complaint and responded a month ago that they have assigned a representative, but I have not heard back. Freon tube will fail based on all the corrosion.

User's recommendation: If you have a Kitchen Aid fridge, pull it out, remove the small vent cover and look inside at the white drip pan. Look for a copper tube bending down. If it is there, your fridge will fail.

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ID
#2980479 Review #2980479 is a subjective opinion of poster.
Location
Waxhaw, North Carolina
New Reviewer

I didn't received my delivery

Good afternoon, we place an order back i March at Best Buy. I received a call October 12 saying I have a delivery of wine cooler doble oven from 9:00- 1:00 pm we pay someone to be waiting for the delivery , but no one showed up, came back to Best Buy the said doesnt appear any delivery registered on their end. We had the same problem with the previous deliveries from kitchen Aid, please help us resolve this issue a soon is possible, we cannot get the CO until all the appliances are in place Have a great day
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ID
#2970055 Review #2970055 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Refrigerator is crap

Icemaker has broken twice in less than 4 months. this is a $3000 refrigerator. Customer service cannot be contacted for 3 days, sat over the phone for over 30 min and still no answer, just gave up!

User's recommendation: dont buy this brand.

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ID
#2961007 Review #2961007 is a subjective opinion of poster.
Location
Raleigh, North Carolina

Fairly New KitchenAid Range requires extensive repair

The range is about 7 years old. Suddenly it stopped working. To fix it, several parts had to be replaced including the control panel. Total cost was $539. Several calls to KitchenAid resulted in company refusing to give any refund.

User's recommendation: Avoid buying KitchenAid.

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ID
#2960862 Review #2960862 is a subjective opinion of poster.
Loss
$539
Preferred solution
Full refund
New Reviewer

Cant get appliances

I ordered appliances on Dec 7 2020. I'm still waiting. My store can't get them. Why? I got my microwave but my stove/oven no. I had to buy a different brand refrigerator Whirlpool since kitchen aid changed there sizes. They think we are poor people because we live in average size house. I have a kitchen aid kitchen but y stove died and I ordered new. I cannot cook. no
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ID
#2957470 Review #2957470 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Corroding fridge Freon tube

Via a response email, KitchenAid has created a file & states that their design team looks at them. They did not state they will correct this design error. I told them in a reply email that the Freon tube is badly corroded and may fail, resulting in loss of freon, refrigerator and food. This is a design error that WILL result in loss of refrigerant and may be on other KitchenAid refrigerators. If KitchenAid does not correct this error, I will need advice on starting a class action lawsuit.

User's recommendation: Check to see if your KitchenAid refrigerator has a copper tube that bends down to the drip tray.

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ID
#2931520 Review #2931520 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Just want to know my dishwasher decibel rating

Not a complaint. Just a simple question Ive spent way too much time on What is the decibel rating of my Kitchenaid DW model KDTM404EBS3
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ID
#2919413 Review #2919413 is a subjective opinion of poster.
Pros
  • Great product
Cons
  • No isdue
Preferred solution
Just simple info
New Reviewer

Possessed Kitchen Aid 6 QT MIXER is possessed

KitchenAid - Possessed Kitchen Aid 6 QT MIXER is possessed
I own a 6qt. KitchenAid mixer.It has served me well, up until now. This past weekend, it started jumping around the counter &having a full-blown panic attack.It then threw it self to the floor, &died.Called cust-serv& only thing they could offer was the name of a repair shop (min.$200 repair charge). Or they could offer me a new mixer with 20% off.Or I could get a refurbished one for $350.The customer service agent was helpful, respectful, &professional. However, I spent a lot of $$on this mixer &didnt expect it to be possessed & throw self off counter to death

User's recommendation: Do better Kitchen Aid.

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ID
#2896211 Review #2896211 is a subjective opinion of poster.
Pros
  • Good product
Cons
  • Cust-serv could have offered replacement gears went haywire
Loss
$530
Preferred solution
Replacement
New Reviewer

customer service email

Mi kitchen aid tower (microwave and oven) is not working. I need some parts but need to send report with images so you can help me with the parts we need
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ID
#2995725 Review #2995725 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dishwaher failure Model KDTE104DSS0

KitchenAid - Dishwaher failure Model KDTE104DSS0
KitchenAid - Dishwaher failure Model KDTE104DSS0
KitchenAid - Dishwaher failure Model KDTE104DSS0
KitchenAid - Dishwaher failure Model KDTE104DSS0
My Bamboo flooring was completely ruined by a slow leak from my supposedly top-of-the-line Dishwasher. Today the leak got much worse and I traced it down to the dishwasher circulating pump. The molded plastic housing developed *** When i looked closer the Rotor assembly that is supposed to have two bearings (upper and lower ) had one good bearing and one bad one.. This allowed rotor to not center properly and wore down the walss thin cauing the hole.

User's recommendation: dont waste your money om premium. all made in china anyways.

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ID
#2877082 Review #2877082 is a subjective opinion of poster.
Product
Kitchenaid Kdte104Dss0 Dishwasher
Pros
  • Quite
  • Looks good
Cons
  • Cheap parts used that lead to catostrophic failure
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Product and service

I purchased a kitchenmaid ice maker in 2019 (2yrs old) It was $3000! The pump is broke and to replace is nearly $900.00 I feel an appliance should last more than 2 years! No break on parts or fixing! I'm not a happy consumer!
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ID
#2873775 Review #2873775 is a subjective opinion of poster.
Location
Sarasota, Florida
Loss
$2900
Preferred solution
Let the company propose a solution

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