We too use to think highly about Kitchen Aid. They sub repairs out to flaky people who never return calls or follow up.
Refrigerator is too loud,the ice machine grinds before the dump and then the dump is a bang and then the best part is the filling is like a fireman's hose shooting out. I understand repairs, I do not understand poor service to obtain repairs. Technicians have a real attitude toward work, appears they are like government workers. They have a job but no accountability.
Same on the appliance industry.
advice...I should have kept My 15 year old admiral refrigerator. never a problem the whole time we owned it.
Product or Service Mentioned: Kitchenaid Refrigerator.
Monetary Loss: $200.