Update by user Jul 18, 2017
After 38 days without a working refrigerator, KitchenAid delivered a replacement. Had the warranty repair been a broken shelf or a malfunctioning ice maker, 38 days might be a reasonable time. Failing to repair or replace a major appliance like this that has completely failed should take days, not weeks.38 days is just not acceptable.
Original review posted by user Jun 18, 2017
This expensive French door refrigerator was installed April 20, 2017 and failed 6 weeks later, spoiling all the frozen food. Neither the freezer nor the refrigerator would cool.
Took a week to get a repair scheduled and they did not come with parts. KitchenAid now says the parts are not in stock. Initially they said they would replace the refrigerator, but three days later they said they would not and would continue to search for parts. They cannot give me an estimate for repair time.
I have had to purchase a mini fridge and I am seriously considering a lawsuit.
I don't care what it costs. I have had it with this unresponsive company.
Product or Service Mentioned: Kitchenaid Krfc704fss Refrigerator.
Reason of review: Poor customer service.
Monetary Loss: $3500.
Preferred solution: Full refund.
I liked: Design look of product.
I didn't like: Quality of products and customer service, Defective products, Unreliable poorly made product, Lack of interest to solve problem, Poor customer service, This refrigerator failed after 6 weeks.