0 comments

Dishwasher stopped working after only eight months of light use. A repairman came to the house on October 28th and said the water pump had quit.

A new pump had to be ordered. Four weeks later and still no pump. Unable to contact Kitchenaid by phone. Opted to get a callback since all their agents were busy, but callback failed.

When I answered the phone, a recorded voice said press 1 if I was the caller and was ready to talk. I kept pressing 1 and the recorded voice kept telling me I hadn't input anything. I kept pressing 1 and finally the recorded voice said I had used up all my time and the call was terminated. Then I called again and decided to stay on hold.

35 minutes on hold.Gave up on that.

Now trying to do online chat. Wait time was 13 minutes, then 5 minutes later it was 11 minutes, 5 minutes later wait time is 7 minutes.

User's recommendation: Do not buy KitchenAid.

Location: Wichita Falls, Texas

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

KitchenAid Reviews

  1. 274 reviews
  2. 115 reviews
  3. 47 reviews
  4. 16 reviews
  5. 3 reviews
KitchenAid reviews