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The door release on my KitchenAid KCMS20555SSS-1 microwave oven ceased to function. I am comfortable unscrewing the security screws to remove the casing, as I had to open it months ago to replace a $1 fuse that rendered my microwave inoperative.

This time I removed the casing to find out why the button to open the door stopped functioning. This problem was caused by a broken release lever (MFC41909501). I was able to remove and then repair the repair the broken lever without purchasing a new part. My complaint is that this KitchenAid microwave retailed for $550, but KitchenAid chose to use parts that clearly would not last.

This plastic part is used every time the microwave is opened or closed. They should have built it to endure all that activity, but they chose plastic instead of metal.

I am very disappointed with KitchenAid because they claim to produce " high-performance appliances-all created with the same attention to detail, quality craftsmanship, versatile technology and timeless design," but they don't. Whirlpool, who owns the KitchenAid brand claims "We accept our responsibility to develop high-performance appliances that conserve the earth’s resources and help homeowners do the same," but their actions do not support that claim.

Review about: Kitchenaid Kcms2055sss Microwave.

Reason of review: Bad quality.

Monetary Loss: $550.

Preferred solution: Let the company propose a solution.

I didn't like: Poor quality of inside glass door.

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WP2008
Benton Harbor, Michigan, United States #1302737

We are very sorry to learn of your dissatisfaction with your Microwave. We appreciate all feedback and have documented your concerns. We will be sure to pass them along for further consideration.

Consumerist
to WP2008 #1302769

I already spoke with Leah Dvorak in Whirlpool's office of the president and shared with her the substance of my complaint. Her response was not satisfactory so I proceeded to post the complaint in the hope that it informs other Whirlpool customers, or potential customers, the shortcomings of this product, and likely other Whirlpool products, to help them to make better decisions in their quest to acquire new products or resolve problems with their existing products.

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