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Customer Service

Madame or Gentlemen

Few year ago, I purchased several KitchenAid appliances in a BrandsMart store in Miami Florida, for my vacation apartment.

Few months later, two of the appliances, started presenting defects.

Microwave Oven, model KBMS1454SSS-1, Serial XNY0229944 Manufactured January 2009

Refrigerator, model KSCS25FVMSO1, Serial SY0224429

The purpose of my communication, is to express my insatisfaction of buying a higher quality product, priced above the standard, to have them with defects so soon, and to ask you for some type of satisfaction.

Refrigerator

I noticed the icemaker Ice storage, was melting the ice together, in my 2nd vacation trip noticed the same, and the same in the following trips to my vacation trips to Miami.

Since those were vacation trips, I just throw the ice away an let the fridge make new Ice. Then in one of the trips I noticed the rubber around the door was showing fungus, we clean it up ones, the twice and now is a routine.

You can see this in the included picture.

Microwave Oven

One day a portion of the LED numbers of the timer, was not lighting correctly. It was something that did not bother us, but then another part of the next number and so on, until several numbers were not working properly. Included is a picture showing the defect.

By that time the warranty was expired and I said to myself, this is a vacation apartment and we can live with those little defects.

We are spending more time in our apartment in Miami, and now it is bothering me more and I want to fix those defects.

I was in the process of buying the parts, when I thought to my self, let me write KitchenAid and tell them my history to see their reaction.

I know, it was my responsibility to call as soon as I noticed the defects, sadly for me laziness let the time pass by. In the other hand I feel we purchased an upper class appliance that should not present those defects in several years.

I would like you to consider the possibility of supplying me the parts without cost.

Respectfully yours

Maria Elena Cival

5255 Collins Ave.

Apart. 12-H

Miami Beach, Florida, 33i40

Phone 305-336 ****

WhatsApp +58-414-3** **75

Product or Service Mentioned: Kitchenaid Dishwasher.

Preferred solution: Let the company propose a solution.

Location: 4320 Nw 167Th St, Miami Gardens, FL 33054

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