New Reviewer
0 comments
1.0

I have tried three times to see if someone can give me an answer on why it is taking 4 months so far to get my refrigerator. Granted I ordered it through an authorized retailer, but the service experience was one of the worst I have had.

On par or worse than anything I have ever had with cable companies. I waited on the phone the first night for 30 min. before I was dropped. Called back and was dropped.

The phone experience consisted of 3 automated switchboards before I was sent to the wrong department.

Tried online chat today.

3 hours of being strung along and moved down the chat line to be dropped without talking to someone whatsoever.

Called the phone system again, same as before except I wasn't dropped out of the system when they closed for the night. All I wanted was to talk to someone that could get me an answer, but I spent close to 2 hours on the phone and 3 hours in chat for 15 minutes of being able to talk to someone that couldn't or wouldn't help.

User's recommendation: don't have a problem.

Product or Service Mentioned: Kitchenaid Refrigerator.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

KitchenAid Reviews

  1. 274 reviews
  2. 115 reviews
  3. 47 reviews
  4. 16 reviews
  5. 3 reviews
KitchenAid reviews