Product: Kitchenaid Refrigerator Clear all filters (73 of 73 reviews match)
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This happened approximately 2 years ago.I had bought a new kitchen aid refrigerator with ice through the door that I paid about 1600 dollars for from Brandsmart usa. The electronics went bad and they wanted to charge me 800 dollars to fix and there was no guarantee...
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Product
Kitchenaid Refrigerator
I liked
  • Past performence
  • Look of the appliance
  • Having a product that i grew up with and fely confident with
I didn't like
  • Breaking down in four years and costing me for a temporary one
  • Longivity
#1084504
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Frig is too warm and will not cool down as it should.Parts to make it right are in stock or take a week to receive. Frig is only 9 months old and for the cost we paid the product in worth it. I have a 25 year old cheep GE freezer and never had one issue with it. I...
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WP2008
WP2008

Hello anonymous, we apologize about the frustration you have experienced with your KitchenAid Refrigerator. If you still need assistance, please provide your name, the name o...

Product
Kitchenaid Refrigerator
#984322
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We have contacted the store we bought them from and kitchenaid and no one wants to stand behind the crappy products. One final point, if you move your facility to Mexico and are able to make your product for considerably less, then the savings should be passed on to...
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WP2008
WP2008

Hello anonymous, we apologize about the frustration you have experienced with your Refrigerator and Dishwasher. If you still need assistance, please provide your name, the nam...

1.0
Product
Kitchenaid Refrigerator
I didn't like
  • Quality and expense of product
#951997
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Kitchenaid - Horrible

#1093628
Bought new French door fridge, from delivery no ice making and cold water. Service came numerous time but never got the right part number to fix. Both blame the others.
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Kitchenaid - Only thing worse than Whitlpool products is their servuce

#1091780
1.0
Details
4 year old $4000 refrigerator has been broken for over 2 months still no resolution from numerous calls and visits just want to argue about warranty and sell me an extended warranty. No tefrigerator or resolution after 2 months pathetic customer service ready to haul it to the dump and boycott their products for the rest of my life
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Customer service
Diversity of Products or Services
Ease of Use
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Product or Service Quality
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Value for money
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Kitchenaid Refrigerator Review

#885764
1.4
Details
I have had 2 counter-depth French door fridges delivered, and quit cooling within a week!! KA quality stinks!! Their customer service refused to do anything until a service person tried to fix it. Lowe's replaced the first one, but want me to exchange it for a different brand now.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
We have a SS french door refrigerator with bottom freezer drawer. We were getting frost and/or ice in the bottom drawer. The top edge of the drawer would get ice on it that I had to remove. Then it would stick and after getting it open there would be ice coming out...
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1.8
Kitchenaid Duvall, Washington
Product
Kitchenaid Refrigerator
I liked
  • Ice and water in door
#925599
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Sorry to be "that guy" but I can top that! Tech said that after receiving soooo many issues with that model frig KitchenAid redesigned the cooling system. Any models with the earlier system have parts & labor covered. Tech said he had 3 today (5/4/16)! The serial...
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1.0
Product
Kitchenaid Refrigerator
#841564
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My KitchenAid refrigerator is about 15 years old, but now needs a replacement air baffle. Just a small, relatively minor, part to repair a very expensive refrigerator. I'm dumbfounded to find that this essential part is discontinued and is not available anywhere. I...
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Product
Kitchenaid Refrigerator
#796789
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I purchased a KSSC48QTS00 and it also failed on Aug. 3rd, 2015. Kitchenaid no longer made replacement circuit boards for the boards that failed. Failed apparently from overheating in the upper enclosure. I tried to have the boards rebuilt, but to no avail. In Nov....
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Anonymous
Anonymous

Purchased the two boards from KitchenAid's parts distributor, hired a local authorized repair technician, and after he fought the battle with the KitchenAid tech. service depa...

2.2
Product
Kitchenaid Refrigerator
I didn't like
  • Lack of quality in product
  • Inadequate parts inventory for current models
#791078
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I broke the glass cover/shelf to the crisper drawer of my built-in refrigerator. When I called KitchenAid to order the part, the CSR said that the part was no longer available. My frig is 15 years old -- while not brand new, it's certainly not ancient in...
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1.5
Product
Kitchenaid Refrigerator
I didn't like
  • Inadequate parts inventory for older appliances
#786134
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It's a scam! I called three times to schedule repair of my KBFS20ECMS/ K44116769 French door refrigerator (faulty right door closing); no success with the foreigners answering the phone. I purchased the refrigerator, dishwasher and range at Albert Lee in Lynnwood,...
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4.0
Product
Kitchenaid Refrigerator
I liked
  • Look of product
#774497
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I bought he whole kitchen suite of the most expensive kitchen aide appliances. While in happy for the most part with the induction stove top,convection oven & most expensive dish washer $1300.00. I wish I had bought a cheeper brand on all of them! The refrigerator...
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3.0
Product
Kitchenaid Refrigerator
I liked
  • Design
  • Look of product
I didn't like
  • Defective products
#773422
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