I purchased the KitchenAid Buillt-In Combination Electric Convection Oven and Microwave Oven in the summer of 2012. Last night I ran the self-cleaning cycle for perhaps the second or third time since I have owned the oven.
At 2 1/4 hrs. into the cycle, we heard a loud explosion and glass breaking. The inside glass door had shattered and was spilling out onto our floors from the bottom of the oven.
My research shows I am not the only owner who has experienced this problem with Kitchen Aid ovens. I will be contacting Kitchen Aid, even though I have an extended warranty on this appliance.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of lack of quality in product and poor quality of inside glass door. Please immediately contact the author of this review to discuss damaged or defective of kitchenaid microwave and associated monetary loss in the amount of $2800. KitchenAid needs to offer any options to resolve the issue according to poster's claims.