Product: Kitchenaid Kecd867xss02 Cooktop Clear all filters (1 of 1 reviews match)
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KitchenAid - KA Cooktops .. Horrible Quality and Customer Service
KitchenAid - KA Cooktops .. Horrible Quality and Customer Service
KitchenAid - KA Cooktops .. Horrible Quality and Customer Service
Purchased a KitchenAid electric cooktop (model KECD867XSS02) in September 2016. By end of October, 2 of the 5 burners were coming off the surface (see photo). The surface is a nightmare to keep clean, but I used the products suggested by KitchenAid and not only had...
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1 comment
h.kitchener
#1237293

This type of cooktop is rather difficult to keep clean and unreliable in performance as you have discovered. The best electric range option is still a basic, no-frills type that does not have this "smooth surface." A good range of this type will cost around $500 from various manufacturers.

The smooth tops look nice, but are not really worth the price they charge for them. Now you know.

As for KitchenAid's willingness to help you on this just be aware all the manufacturers are now useless when it comes to customer service. That's why you should always buy the basic unit and just throw it away when a problem arises that you cannot fix yourself.

Review
#950238 Review #950238 is a subjective opinion of poster.
Product
Kitchenaid Kecd867xss02 Cooktop
Pros
  • How it cooks
Reason of review
Bad quality
Loss
$1700
Preferred solution
Full refund
Tags
  • Kitchenaid Sucks
  • Poor Quality

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