We bought a new Kitchaid refrigerator for over $2500. We had it for 5 days and concluded it was not working properly.
We called the dealer where we purchased this unit and they arranged to send out a repair person who promptly informed us that we needed a new compressor, a new evaporator coil and a new drier unit. Basically, we needed ALL of the major components for the refrigerator. This was not acceptable to us so we requested a replacement - we wanted what we paid for, a new refrigerator. They referred us to Kitchenaid who then proceded to refuse to replace it and insisted on repairing it.
I explained that it was defective from day one and that it NEVER worked. I said I paid for a new refrigerator, not a rebuilt second hand piece of ***. They said "sorry" and we are not resposible for your lost food.
Basically, once they get your money, ***!
Product or Service Mentioned: Kitchenaid Refrigerator.
Monetary Loss: $2500.