We remodeled our kitchen and purchased several KitchenAid appliances. Two of them had problems the very first time they were used and have gotten a total run-around by customer service.
The Built In Electric Oven- K0SE507ESS, turned oven on to heat up for the first time.
Then discovered when I opened the door that the ceramic interior by the door had developed a 5 inch long x 1/2 wide crack. On 9/23, called KA and scheduled a service man to look at oven. He'd never seen an interior crack like this. He took photos and sent them to KA to be reviewed.
KA said they would review the photos and get back with me. Today, 9/29 I called KA after not hearing anything. I was be told it will be another 5-7 business days before the Exchange Team can contact me with information about when a new oven might be delivered.
Absolutely ridiculous!! They obviously don't care!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss damaged or defective of kitchenaid oven and associated monetary loss in the amount of $1825. KitchenAid needs to have the product delivered according to poster's claims.