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It has been happening since day 1 because the design Is flawed. The appliances were provided by the builder as an upgraded package.

The grates of this cooktop are so high that it makes the 4 corner burners useless. It takes 15 minutes to boil a cup of water . The middle one is so big that it will burn the handles of the pots/pans . And I use normal sized pots and pans needed for an average family of four.

I contacted the customer service multiple times and they recommended me to look for lower grates in Lowe/home depot since they do not recommend any other grates or buy another cooktop.The cooktop is just over a year old and they do not stand behind their flawed design or help ! Model - KCGS556ESS Serial - D54414553

Product or Service Mentioned: Kitchenaid Kcgs556ess Cooktop.

Reason of review: Bad quality.

Monetary Loss: $1399.

Preferred solution: Full refund.

I didn't like: Flawed design, Have to pay high gas bills.

  • High
  • Cooktop
  • Grates
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Please see the reviews posted by many cooks who talk about the same issue - Grates are too high to cook. Plus the pans tip over.Look at the one star reviews and they complain of one thing.THIS COOKTOP MUST B E RECALLED.


Absolutely correct , not just an operating characteristic . Cooktop is meant for cooking and this cooktop makes cooking an annoying task .

Benton Harbor, Michigan, United States #1330422

We regret that you are not totally satisfied with your Cooktop. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you.

to WP2008 Charlotte, North Carolina, United States #1330472

It's not "some " operating characteristic , it's the most important characteristic of a cooktop . Heating up so that the food cooks faster or should I say at normal pace atleast .

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