We purchased a dual Built-in oven in late 2015. Paid $2,599 for the oven.
Also, purchased the extended warranty that begins 2 months from now. The top oven would not maintain a consistent temperature after 3 months. A technician was assigned and repaired the top oven. It is now 6 months later and the top oven is now not maintaining a consistent temperature, again.
Kitchen Aid customer service has 3 repair services located within close proximity of Hartsville, SC.. All 3 repair services have been assigned and not one is competent enough to resolve the issue.
In fact, they will not return phone calls. The response from the repair services and Kitchen Aid is extremely poor.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $2599. The author is overall dissatisfied with KitchenAid. The most disappointing about kitchenaid oven from KitchenAid was broke soon after purchase and 2 issues within first 12 months Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about KitchenAid.
Check out the best and the worst companies in Appliances and Electronics category for more informed decision or compare KitchenAid to other companies on our site.