Update by user Mar 28, 2017
After no help at all from customer service I posted some reviews online and was contacted by the social media team. They were very nice and offered to let me purchase a new oven at a discounted rate.
Original review posted by user Feb 26, 2017
I replaced all my kitchen appliances just 3 years ago with stainless KitchenAid appliances. After 2 and a half years the oven started having problems.
I had technicians come out several times and try to fix it, but the problems persisted. Then the oven completely died and tried to switch itself into the self-cleaning phase. I can get the oven to work sometimes, but if it gets too hot it dies again!! I contacted customer service, and aside from being very rude to me, they declined to help me as I have a home warranty plan (but note that my home warranty company had not replaced anything and I am happy to cancel the policy to be helped by KitchenAid - they said I could do that).
The oven displays an error message that the keyboard needs to be replaced. After reading many other complaints today I learned that many others have had this issue! SHAME ON KITCHENAID/WHIRLPOOL for their horrible customer service and lack of help.
Finally, while doing all this research I found that my model number is on a recall list for cracking, which mine is doing also, yet when I mentioned this to customer service they said that was not true, even though I SAW it there, so why would they lie to me? This is a terrible way to treat customers and these products are literally *** (excuse my language) - I would NEVER buy any appliances from them again.
Product or Service Mentioned: Kitchenaid Kebk101bss00 Oven.
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: Full refund.
I didn't like: Product or customer service, Actual product as i have a lemon, Quality for price paid, Lack of quality in product, Defective product.