Update by user Apr 02, 2013
Also, our model number is: KUDS30FXSS0 and the serial number is: # FO5207193. 577-1
Original review posted by user Apr 02, 2013
We bought a $1,000 stainless steel Kitchen Aid dishwasher less than 2 yrs ago so that it would match our other appliances. About 12 months after we bought it, the top rack broke.
In fact, the sliding arms for this rack are plastic and not able to hold that many glasses without feeling feeble. We ordered a replacement track for $50 or so but they sent the wrong ones. Then a few months back, the dishwasher stopped fully washing. It gets half way through and stops.
So now we dry all dishes by hand. We wrote Kitchen Aid and they said: "read your manual" or call a certified Kitchen Aid mechanic.
Product or Service Mentioned: Kitchenaid Dishwasher.
Monetary Loss: $1000.