I was enticed to purchase a kitchen aid due to the rebate Kohl's was offering at the time. I immediately sent in the rebate form and original serial number on the packaging.
About a month later the post office sent it back due to weight. I then again (spending more money) immediately sent the material back to kitchen aid. When they retrieved it they sent me a letter denying my rebate even though the date on the exterior envelope showing the date it was originally mailed out was on the envelope and rebate form. I spoke to a representative who was incredibly rude and condescending.
She denied me without even trying to fix the issue. If you can't tell kitchen aid puts their customers (who spend a lot of money on their products) through loops holes to save themselves a few bucks.
I will never purchase anything from kitchen aid again. I wouldn't be surprised if they get into a law suit for mis guided and immoral business practices.