Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I have had the Kitchenaid double oven for less than a year. It has worked for approx 5 months of that time.warranty ove in less than a month.

upon using the self cleaning mode the unit will shut down with a thermal fuse failure. It has also done this trying to use the broil function. The company has replaced this unit once and the new one has the same issues. The last time it failed it left black smoke marks on the inside of the unit.

I am wary of the safety of this product - house fire. I have been unable to actually talk to anybody from whirlpool that knows anything or can actually help. This is a design issue.

If they had a modification to vent the heat from the unit I would be more than willing to put it in. right now a piece of junk


Product or Service Mentioned: Kitchenaid Kodc304Ewh01 Oven.

Reason of review: Not as described/ advertised.

Monetary Loss: $2650.

Preferred solution: Let the company propose a solution.

KitchenAid Cons: No resolution after numerous contact.

  • Poor Quality
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