We have refrigerator model KSS42QMX01 purchased in 2007 as part of a total kitchen makeover and the MOTHER BOARD went out this past week.
The authorized repair company came out and diagnosed the problem but did not tell us that the mother board had to be taken out and sent back for repair. On their return trip, they explained this to us and we had to shut the total refrig down so they could take out and send the mother board in for repair (their only remedy despite spending more than an hour on the phone with Kitchen Aid Customer Service). We were told that the board was produced by a factory that was wiped out by a tsunami (Japan, Thailand? )and they have not been able to find another source, thus their repair remedy is for you to take down your refrig and send the mother board in for repair. This excuse has been levied to customers for a least 2 years according to our repair service. This is their answer? This is the solution?
The standard within the industry is for repair parts to be available for a product for at least 10 years from date of manufacturing. The loss of food and the inconvenience of being without a refrig for a week, in the best case scenario, because Kitchen Aid has not been willing to find another parts source is totally unacceptable. (and by the way, Kitchen Aid can not commit to this week timeline). I wonder what other parts for their products fall under this scenario?
We have lost total confidence in Kitchen Aid. We would struggle to purchase another Kitchen Aid Product because of this poor service and we will tell everyone how bad their customer service is and to steer clear of their products.
And by the way, we tried to post a review of the product on their website and they "rejected" our review! Thank goodness for social media!
Review about: Kitchenaid Refrigerator.
Monetary Loss: $600.