Contact KitchenAid Customer Service
KitchenAid Phone Numbers and Emails
(800) 422-1230Major Appliances and Microwaves
(800) 643-0961Appliance Cleaners
(800) 584-4315Commercial Countertop Appliances
(800) 541-6390Countertop Appliances, Kitchenware and Kitchen Tools
(866) 698-2538US Only
(800) 442-9991Water Filters
KitchenAid Contact Information
KitchenAid Help Center:
Corporate Office Address:
Other Info (opening hours):
2000 N. M-63, MD 4600
Benton Harbor, MI 49022
Attn: Returns/Internet Orders
1701 KitchenAid Way, Dock 10
Greenville, OH 45331
How to Contact KitchenAid Customer Service
Most Popular Number:
- Total calls: 1 037
- Issues resolved: 28
- Last call: Sep 25, 2022
KitchenAid customer support can be reached via phone, mail, and live chat. The company provides various contact information depending on the product category you are reaching out about.
They also have a comprehensive support and service center where you can find information about products, replacement parts, service plans, delivery and installation, payment options, returns, refunds and exchanges, product registration, financing, and recalled products. You will also find product manuals, quick-start guides and FAQs in this section.
What is KitchenAid Customer Service Phone Number?
There are several KitchenAid phone numbers that you can use depending on the category of appliances you are interested in. For major appliances and microwaves, you can dial this KitchenAid phone number: 1(800) 422-1230. If you have concerns or inquiries about countertop appliances, kitchenware, and kitchen tools, you can reach the KitchenAid customer service at 1(800) 541-6390. To seek help with commercial countertop appliances, you can contact KitchenAid support by dialing 1(800) 584-4315.
The countertop appliances, kitchenware, and kitchen tools line and the major appliances and microwaves number are open between 8AM and 8PM on Monday and Tuesday and between 9AM and 7PM on Wednesday to Friday. The commercial countertop appliances phone number is open between 8AM and 8PM EST, Monday to Friday. KitchenAid recommends that you have your appliance’s model and serial number at hand before calling.
Contact KitchenAid Customer Service Via Chat and Social Media
You can access KitchenAid live chat support for the countertop appliances, kitchenware, and kitchen tools line and the major appliances and microwaves product categories by clicking on the respective live chat links on the KitchenAid contact page. The automated virtual assistant will attempt to resolve the issue or direct you to a chat agent.
KitchenAid customer service agents are highly responsive on the company’s Facebook, Twitter, and Instagram pages. They respond timely and professionally to customers' reviews, complaints or questions on comment sections. You may also message them directly on either of the platforms.
What is KitchenAid Customer Service Mail?
The KitchenAid address for mail correspondence is the same for countertop appliances, kitchenware, and kitchen tools line, and the major appliances and microwaves product categories: 553 Benson Road Mail Drop: 8060 Benton Harbor, MI 49022. However, you should address the mail to the right product category. The KitchenAid address for commercial counter top appliances is KitchenAid Commercial, 2000 N. M-63, MD 4600 Benton Harbor, MI 49022.
Summary of KitchenAid Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KitchenAid Customer Service?
Product/ Service Question:
- “Broken fridge”
- “Defective product”
- “I just bought a gas range from Lowes on September 19 2022 and the grill plate is missing and the oven black glass broke”
Request for Information Question:
- “Looking for a similar model to KHMS2050SSS2”
- “Questions Microwave”
- “Question about order”
Return/ Replace Question:
- “Replacement parts”
Shipping and Delivery Question:
- “Missing shipment”
- “Wrong product sent”
- “They delivered my dishwasher after installation I have f8e4”
Payments and Charges Question:
- “To get back my coupons”
- “Discount on first purchase”
- “Wrong billing address”
- “Need service”
- “In need of refrigerator service pleas have someone call me”
- “Customer service”
Activation/ Cancellation Question:
- “Need to cancel order”
- “Duplicate orders placed. Need to cancel them.”
- “Refund status”
- “Refund due to me”
Website/ Application Question:
- “Why is my access to your site being denied?”
- “Trying to order online and add extended warranty”
- “Gift card”
- “Difficulty registering an account”
- “Double oven won't turn on”
- “Dishwasher operation”
Rebate, Customer Care, Mixer Replacement
Dishwasher, Refrigerator, Oven
Pros: Look of product, Reputation, Design look of product, Design, Appearance and reputation
Cons: Customer service, Defective products, Non functioning applance, Quality of products and customer service, Refused to fix problem
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KitchenAid offers a wide selection of kitchenware. It is an American home appliance brand owned by Whirlpool Corporation. The company was started in 1919 by The Hobart Corporation to produce stand mixers; the "H-5" was the first model introduced. The company faced stiff competition as rivals moved into this emerging market, and introduced its trademarked silhouette in the 1930s with the model "K", the work of designer Egmont Arens. Dishwashers were the second product line to be introduced, in 1949. It was in the late '80s with a promotional campaign on the back of an expansion by retailer Williams-Sonoma that saw brand awareness double in three years. Currently KitchenAid provides such products as Dishwashers, Disposers and Compactors, Cooking Products, Grills, Hoods and Vents, Refrigerators, and Water Filters, etc.
KitchenAid is ranked 103 out of 382 in Kitchen and Cooking category
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