Contact KitchenAid Customer Service
KitchenAid Phone Numbers and Emails
Toll-Free Number:
-
(800) 422-1230Major Appliances and Microwaves
Customer Service:
-
(800) 643-0961Appliance Cleaners
-
(800) 807-6777Canada
-
(800) 584-4315Commercial Countertop Appliances
KitchenAid Emails:
How to Contact KitchenAid Customer Service
Most Popular Number:
| Total calls: 1 717 | Issues resolved: 46 | Last call: Mar 17, 2025 |
KitchenAid Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KitchenAid Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KitchenAid is 8004221230. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as KitchenAid may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KitchenAid Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KitchenAid is 8004221230. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as KitchenAid may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call KitchenAid mainly because of product/ service, request for information and return/ replace.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact KitchenAid is copyright@whirlpool.com. 60% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
KitchenAid Website:
KitchenAid Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
KitchenAid Commercial
2000 N. M-63, MD 4600
Benton Harbor, MI 49022
KitchenAid
Attn: Returns/Internet Orders
1701 KitchenAid Way, Dock 10
Greenville, OH 45331
KitchenAid Customer Service Reviews
If anyone is wondering what a defect-related injury and permanent scar is worth to KitchenAid / Whirlpool, its $500 - but that settlement would have required selling my soul, signing an untenable non-disclosure agreement, and trusting them to fix a common safety problem. After several unproductive rounds of communication with both Whirlpool Customer Service and Claims, I did not agree to their NDA and instead filed a complaint with the Consumer Product Safety Commission: https://www.saferproducts.gov/PublicSearch/Detail?ReportId=462****
To summarize this literally painful journey, my wife and I leased a very nice condo with a KitchenAid refrigerator (another never-ending quality problems rant for another day) and dishwasher.
As I was standing on the side and opening the dishwasher door via the front handle, the hinge mechanism bound and then released without warning. This caused me to lean forward unexpectedly while the side of the door impacted, and subsequently cut into, my shin. The hinge was never smooth, but this was the first time it bound and then released without warning. After treating my injury, which is now a permanent and very sensitive scar, I inspected the dishwasher to find an unexpected sharp edge and point on the upper front corner of the door where it could easily come into contact with flesh such as hands, torsos, legs, or even childrens faces.
This condition was generated by several poor design and manufacturing practices which led to an overhang of the plastic control panel and a protruding sharp edge and point.
I am an engineer who has both studied and taught Failure Modes and Effects Analysis, so this is a more than reasonable assessment. Anyway, it may seem like an unlikely combination of events that led to my injury, but examination of other brand-new KitchenAid dishwashers revealed this sharp edge and point condition was quite common - 1 out of every 3 I looked at. It is a design configuration that also appears to have been used on many Whirlpool-branded dishwashers over the years. I personally think they should be recalled or at the very least inspected by Whirlpool at their cost.
I contacted Whirlpool Customer Service and after hearing injury they were very anxious to get the unit back for analysis.
So anxious, they offered our landlord a free replacement KitchenAid dishwasher of similar specification. Except they charged him for a far inferior Whirlpool model that didnt come close to matching the original one in features, performance, or appearance. They refused to answer our complaint about their broken promise of a free replacement.
Along the way, Whirlpool tried to get me to sign a very restrictive NDA in exchange for $500. To boil down their lengthy boilerplate, it essentially meant that I could never tell anyone, anytime, anywhere how I got the big scar on my shin, I could not file any future medical claims if my injury got worse, plus I had to remove or refrain from posting any online mentions of the incident such as our Consumer Product Safety Commission filing or this report.
I refused, then asked what they were going to do about this defect, then never heard from them again. It appears, however, that sharp plastic edges are still a problem as I have observed them on display samples in both Lowes and Home Depot in January 2025 more than a year after my complaint.
I hope everyone reading this inspects their KitchenAid and Whirlpool appliances for exposed sharp edges and points, and if you do, or did, get injured, at least you know what to expect.
Over the years, we have easily spent $25,000 on KitchenAid and Whirlpool products, many with quality problems, but this was the first safety issue. Given Whirlpools response, we will never purchase another one again.
Slow response to their warranty claim. I havent received a replacement yet after shipping the unit back over a month ago.
Dont buy from KitchenAid online.
Service is terrible and website is impossible to navigate.
I called customer service and wait time was over 30 minutes.
Very good product just need customer service to take there calls.other then that I love kitchen aid .
How Good is KitchenAid's Customer Service?
Summary of KitchenAid Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KitchenAid?
Product/ Service Question:
- “I'm a technician and I need some support with a KitchenAid dishwasher not filling with water put new valve on still not”
- “Kitchen aid kitchen center is not working on first speed”
- “Level switch stuck”
Request for Information Question:
- “Parts question”
- “Question about a trash compactor”
- “Need to speak to someone about a damaged range”
Return/ Replace Question:
- “Shower gift return”
- “My order gets returned to sender. Never arrived”
- “To get a return slip to return been waiting 2 weeks now unless don't want bac”
Shipping and Delivery Question:
- “KSDG950ESS RANGE LOCATION”
- “Wrong part sent”
- “Never received water filter”
Payments and Charges Question:
- “I believe Billing info might be incorrect”
- “Rebate issue”
- “Rebate.was settled promptly”
Staff Question:
- “Need service”
- “Take out a service plan”
- “Service people”
Website/ Application Question:
- “New install, question regarding “tall shield for cutout”
- “Installation not not washing”
- “Installation supplies”
Activation/ Cancellation Question:
- “Renew applications”
- “Dishwasher blinking normal wash and cancel”
- “Cancel my order”
Account Question:
- “Lock unlock ***”
- “Cant get to stop giving a clean code.”
- “New standup artisan mixer not staying locked while in lock position”
Refund Question:
- “Refund status”
- “Refund due to me”
Cards Question:
- “Gift card”
Other Question:
- “Age of double oven”
- “My mixer blade started to peel off and I need one that is stainless steel, for q 7 quart mixing bowl.”
- “Exploding glass door on Wall oven”
Compare KitchenAid Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
