KitchenAid Phone Numbers and Emails

Toll-Free Number:

  • (800) 422-1230
    Major Appliances and Microwaves

Customer Service:

  • (800) 643-0961
    Appliance Cleaners
  • (800) 807-6777
    Canada
  • (800) 584-4315
    Commercial Countertop Appliances
  • (800) 541-6390
    Countertop Appliances, Kitchenware and Kitchen Tools
  • (866) 698-2538
    US Only
  • (800) 442-9991
    Water Filters

KitchenAid Emails:

Legal
DMCA Inquiries
Media
Press Inquiries
customerservice@shopkitchenaid.com
whirlpool_privacy@whirlpool.com
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

KitchenAid Contact Information

KitchenAid Website:

KitchenAid Help Center:

Corporate Office Address:

KitchenAid
553 Benson Rd.
Benton Harbor, Michigan 49022
United States

Other Info (opening hours):

Mailing Address:

KitchenAid Commercial

2000 N. M-63, MD 4600

Benton Harbor, MI 49022


KitchenAid

Attn: Returns/Internet Orders

1701 KitchenAid Way, Dock 10

Greenville, OH 45331

Customer Service Rating and Reviews

1.3 / 5
Bad
Wayne R Bch
Deplorable customer service
1.0

My daughter in law gave me her Kitchenaid stand mixer as she had purchased a new one. I could not find the model on searching the website. I wanted a manual. The phone # given on the appliance wa...

John d Xfi
Poor customer service

we got a new fridge after waiting 8 months
day 1 - ice maker not working
day 2 - fridge stopped working
day 3 kitchenaid service said I would be contacted for repair - never happened<...

How to Contact KitchenAid Customer Service

Most Popular Number:

(800) 422-1230 Major Appliances and Microwaves
  • Total calls: 1 037
  • Issues resolved: 28
  • Last call: Sep 25, 2022

KitchenAid customer support can be reached via phone, mail, and live chat. The company provides various contact information depending on the product category you are reaching out about.

They also have a comprehensive support and service center where you can find information about products, replacement parts, service plans, delivery and installation, payment options, returns, refunds and exchanges, product registration, financing, and recalled products. You will also find product manuals, quick-start guides and FAQs in this section.

What is KitchenAid Customer Service Phone Number?

There are several KitchenAid phone numbers that you can use depending on the category of appliances you are interested in. For major appliances and microwaves, you can dial this KitchenAid phone number: 1(800) 422-1230. If you have concerns or inquiries about countertop appliances, kitchenware, and kitchen tools, you can reach the KitchenAid customer service at 1(800) 541-6390. To seek help with commercial countertop appliances, you can contact KitchenAid support by dialing 1(800) 584-4315.

The countertop appliances, kitchenware, and kitchen tools line and the major appliances and microwaves number are open between 8AM and 8PM on Monday and Tuesday and between 9AM and 7PM on Wednesday to Friday. The commercial countertop appliances phone number is open between 8AM and 8PM EST, Monday to Friday. KitchenAid recommends that you have your appliance’s model and serial number at hand before calling.

Contact KitchenAid Customer Service Via Chat and Social Media

You can access KitchenAid live chat support for the countertop appliances, kitchenware, and kitchen tools line and the major appliances and microwaves product categories by clicking on the respective live chat links on the KitchenAid contact page. The automated virtual assistant will attempt to resolve the issue or direct you to a chat agent.

KitchenAid customer service agents are highly responsive on the company’s Facebook, Twitter, and Instagram pages. They respond timely and professionally to customers' reviews, complaints or questions on comment sections. You may also message them directly on either of the platforms.

What is KitchenAid Customer Service Mail?

The KitchenAid address for mail correspondence is the same for countertop appliances, kitchenware, and kitchen tools line, and the major appliances and microwaves product categories: 553 Benson Road Mail Drop: 8060 Benton Harbor, MI 49022. However, you should address the mail to the right product category. The KitchenAid address for commercial counter top appliances is KitchenAid Commercial, 2000 N. M-63, MD 4600 Benton Harbor, MI 49022.

Summary of KitchenAid Customer Service Calls

1.7K TOTAL
CALLS
04:49 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call KitchenAid Customer Service?

Product/ Service Question:

  • “Broken fridge”
  • “Defective product”
  • “I just bought a gas range from Lowes on September 19 2022 and the grill plate is missing and the oven black glass broke”

Request for Information Question:

  • “Looking for a similar model to KHMS2050SSS2”
  • “Questions Microwave”
  • “Question about order”

Return/ Replace Question:

  • “Replacement parts”
  • “Returns”
  • “Returned item”

Shipping and Delivery Question:

  • “Missing shipment”
  • “Wrong product sent”
  • “They delivered my dishwasher after installation I have f8e4”

Payments and Charges Question:

  • “To get back my coupons”
  • “Discount on first purchase”
  • “Wrong billing address”

Staff Question:

  • “Need service”
  • “In need of refrigerator service pleas have someone call me”
  • “Customer service”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Need to cancel order”
  • “Duplicate orders placed. Need to cancel them.”

Refund Question:

  • “Refund status”
  • “Refund due to me”

Website/ Application Question:

  • “Why is my access to your site being denied?”
  • “Trying to order online and add extended warranty”

Cards Question:

  • “Gift card”

Account Question:

  • “Difficulty registering an account”

Other Question:

  • “Parts”
  • “Double oven won't turn on”
  • “Dishwasher operation”

About

KitchenAid Return Policy
Providing The Customer's exact location will allow Website to ensure Company's products are available in The Client's area. The Company seem to have lost KitchenAid's' map and can't update The User's zip code right now. Please try again in a bit. This site only ships to the United States. Please provide a Website ZIP code. Unfortunately, this website only ships to Website address. Use the button below to find The Customer's country's KitchenAid website. The Customer's session is about to expire. The Customer's session has expired. Website do Company's best to make KitchenAid.com returns easy and convenient. The User may return items purchased on KitchenAid.com within 30 days of purchase for a full refund of The Client's product purchase price or replacement. Return shipping is FREE for most orders. See below for part and/or accessory return shipping process. Free return shipping is only available for U.S. consumers who directly call this number.
To read more: https://www.kitchenaid.com/resources/returns-exchanges.html
KitchenAid Terms of Service
To read more: https://www.kitchenaid.com/resources/terms-of-use.html
KitchenAid Privacy Policy
To read more: https://www.kitchenaid.com/resources/privacy-policy.html
Top KitchenAid Services

Rebate, Customer Care, Mixer Replacement

Top KitchenAid Products

Dishwasher, Refrigerator, Oven

KitchenAid Pros and Cons

Pros: Look of product, Reputation, Design look of product, Design, Appearance and reputation

Cons: Customer service, Defective products, Non functioning applance, Quality of products and customer service, Refused to fix problem

Related Companies

Whirlpool, Maytag, Amana, JennAir, Kitchenaid Canada

Summary

KitchenAid offers a wide selection of kitchenware. It is an American home appliance brand owned by Whirlpool Corporation. The company was started in 1919 by The Hobart Corporation to produce stand mixers; the "H-5" was the first model introduced. The company faced stiff competition as rivals moved into this emerging market, and introduced its trademarked silhouette in the 1930s with the model "K", the work of designer Egmont Arens. Dishwashers were the second product line to be introduced, in 1949. It was in the late '80s with a promotional campaign on the back of an expansion by retailer Williams-Sonoma that saw brand awareness double in three years. Currently KitchenAid provides such products as Dishwashers, Disposers and Compactors, Cooking Products, Grills, Hoods and Vents, Refrigerators, and Water Filters, etc.

KitchenAid reviews and complaints

KitchenAid is ranked 103 out of 382 in Kitchen and Cooking category

Area Served

USA, Canada

Payment Methods

VISAPayPalMasterCardAmerican Express

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