My wife and I own a built in KitchenAid refigerator ( owned by Whirlpool) It cost over 7 thousand dollars when purchased 6 years ago. I expected to own it for a very long time.
However when the control board went out on the unit I was told it was no able to be repaired by Whirlpool. It is a simple cirut board I don't understand what is so difficult about the repair. The only resolution I was offered was a 1,500 "discount" on the purchase of another Whirlpool refrigerator. To replace the unit was $8,000.
I expect a unit like this to last more than six years before becoming obsolete. Whirlpool gave me no recorse but to junk the unit. It is clar to me that Whirlpool is not loyal to it's costomer base and even after spending thousands of dollars with them they don't care to suport their product or customer.
I will never buy another Whirlpool product and neither should you.
Reason of review: Damaged or defective.
Monetary Loss: $7000.
Preferred solution: Full refund.
I didn't like: Customer service-defective product, Refusing to fix known problems, Unresponsive service.