KitchenAid
Reviews and Complaints
KitchenAid built in microwave
User's recommendation: KitcheAid Microwave does not provide repair parts
How to remove the ice bin inside the refrigerator
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Verified Reviewer | Toronto, OntarioJust Don't
I bought a Kitchen Aid 706ESS just in May 2018. On Christmas Eve my daughter says there's something stinky in the fridge.
It was a coolant leak. I called Kitchen Aid for service for which they sent out a service call for Dec.30th. This guy charged me for the service call- diagnostics- $125 and said he needs parts from the manufacturer. I called Kitchen-aid customer service after being notified my technician couldn't make the scheduled date.
I requested a new fridge as this one is obviously a piece of junk leaking poisonous coolant in my house for the kids to breath in. They said they NEVER replace fridges, they just service them. A Lie. They sent out someone finally on Jan 13th!!!
He did a repair job and said I'll contact you tomorrow to see if the fridge is working. This morning the fridge isn't working; it leaked all the poisonous gas once again into the house. This is day #21 with no fridge &;;;;;;;;;;;amp; no idea if it will EVER get fixed.
All i do know is they won't replace the piece of cancer causing junk & the days pass bye....
I will NEVER NEVER order anything from this company or it's parent company again, and i suggest you don't either. This is a horror show worthy of Mike O'Shea & SOS.
- Poor customer service after having an issue
- Broke soon after purchase
Preferred solution: Replace my fridge
Dishwasher Infant failure
User's recommendation: Don't believe in the brand name.
Dishwasher problem multiple times
Dishwasher problem multiple times
User's recommendation: KitchenAid customer service listens
Check on order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDON’T BUY A KITCHEN AID DISHWASHER!
- Comp can be held accountable
- Inferior product
- Lack of quality in product
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood ice maker
- Quality
Preferred solution: Let the company propose a solution
Do not buy
- Stove is still working
- Appearance looks horrible
Preferred solution: Let the company propose a solution
Kitchen aid refrigerator are piece of junk
User's recommendation: Don’t buy kitchen aid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUntrustworthy
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT BUY FROM THEM
- Technician who came out and tried to fix the problem
- Customer service
Preferred solution: Cost of repair
NEVER BUY A KITCHEN AID PRODUCT
For decades I have purchased KitchenAid appliances but large and small. Last year one of my double ovens wasn't heating.
I called for service with a KitchenAid certified company that couldn't get out to me for 2 weeks. I contacted an appliance repair company I have used many times and they came out the next day. Replaced some part that cost $700, the same part I had replaced 18 months ago when it was still under warranty.
I contacted KitchenAid who basically told me too bad. That since I had used a non-certified repair company they couldn't help me.
However, when I asked if I had used a certified KitchenAid repair company would they reimburse me for the part, and the answer was no.
The same very expensive part going bad within 18 months says there is a problem.
After fighting with them for hours I get a call from someone after I wrote a complaint on this website. Called to tell me they wanted to help solve my problem.
Their solution: to explain how sorry they were but there was nothing they could do and KitchenAid wasn't going to reimburse me or help me in any way.
And they call this customer service
No power to microwave
Preferred solution: Speak to a technical service guy
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Thank you for your post. I am looking for an new frig but I will not buy from KitchenAid based on your post.