KitchenAid
Reviews and Complaints
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Verified ReviewerExtremely poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Buy something else
Poor customer service
User's recommendation: Do not buy whirlpool or kitchen maid products
Rebate claim process (loop holes for them)
- Look okay
- Ok design
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy based on rebate available, can't count on them working for their customers.
LOST SHIPMENT
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, TexasRefrigerator issues
- Design
- Customer service response time is poor
- Customer service does not listen and seek to find a solution
- Stopped working twice within first year
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy KitchenAid refrigerators
Rejection of a claim form for kitchenaid dishwasher
I received a letter in the mail in 2019 informing me of a class action lawsuit involving my kitchenaid dishwasher and a plastic upper dish rack that was faulty. I had the dishwasher repaired in 2018 for a total of $150, and filed a claim in the fall of 2019.
In July of this year I received notification that my claim was incomplete due to a missing signature. I made many phone calls to the company handling this claim form and got the run around every time I called. Finally, they told me to submit a future relief claim form that was on their website in order to be considered for the refund. I filed this form in the fall, 2020 and have been sending emails to them regarding my status.
Each time I get a "form" letter stating that my claim is being evaluated. Today I received an email telling me that my claim was denied as it was missing a "unique ID." I have no idea what a unique ID is, and it was not explained in the email. All they said is I could complete another claim form online, etc. i firmly believe that they had no intention of refunding me for the repairs and this whole thing has been a waste of my time and energy.
I will NEVER buy another Kitchen aid product if this is the type of treatment a customer receives. You can take your kitchenaid dishwasher and shove it.
When it breaks, it will not be replaced with another kitchen aid. A very disgruntled customer.
Deborah
User's recommendation: Buy something other than Kitchen Aid
Horrible customer Service
Preferred solution: Deliver product or service ordered
User's recommendation: I would think twice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook the money and never received the product
- Past performance and reputation
- Lack of customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Buy something else!
Disappointed
Preferred solution: Let the company propose a solution
User's recommendation: Read reviews PRIOR to purchasing.
Kdpe234gps outer cover replacement
Customer service is awful
- Quality
- Customer service
Preferred solution: Full refund
User's recommendation: Don’t buy if you need to contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarn others not to make same mistake
- Lack of interest to solve problem
Preferred solution: exchange
User's recommendation: Buy another brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Racine, WisconsinResolved: Still pissed
Company fixed the issue and I have been provided with product replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn hold for 36 minutes with no answer. Attempted online chat and was informed there was a 20 minutes wait.
After calling just before they opened and being on hold for 20 minutes a very nice and helpful person answered. The issue is resolved but it took long periods on hold and trying their "chat" app. They really need to improve their customer non-service.
- Great appliance
- Lack of kitchenaid support
- Absolutely no customer servcie
Preferred solution: Let me talk to or email someone about this issue
User's recommendation: Don't expect any customer service.
Kitchen complete,no whitei
User's recommendation: Don’t buy appliances until all are in stock
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You may be able to file a claim for the lost food through your homeowner/renter's insurance. As for the fridge, once the warranty runs out just junk the thing and buy a basic fridge with no bells and whistles of a different brand.