KitchenAid
Reviews and Complaints
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Verified Reviewer | Phoenix, ArizonaTERRIBLE CUSTOMER SERVICE AND RESOLUTION OF PROBLEM!
- Rote scripts about issues
- Terrible customer service and resolution
Preferred solution: Full refund
User's recommendation: NEVER NEVER NEVER GET A KITCHEN AID APPLIANCE - DON'T DO IT!!
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Verified Reviewer | Pleasant Hill, CaliforniaDefective dish washer
Disenchanted in your Product. The Washing Machine Brand : Kitchen Aid 44 DBA,Type 567-, SER FX 1101****.
Every electric Appliance in my Kitchen is a Kitchen Aid brand .
Why ? Because your appliances used to be a durable brand . If you ask me now , surely the answer wouldnt be the same .
A couple of summers ago my Kitchen cabinets and floor was over run by Mold and water . The smell and the soaked wooden tiles came with it .
All this was the result of a Kitchen Aid Dish washer Machine pipe that busted underneath. Of course not visible to our eyes as the leak was underneath we only noticed after the water damage , damaged our kitchen floor .
The water Damage was so bad and COVID was blowing up . Kitchen was out of service our home was Tented and Barricaded by SERVPRO because the Mold was out of control .
Straight to my point , we bought another Kitchen Aid Dish washer after a whole new remodeling of our Kitchen that costed us so much money that we didnt budget for and have . To our surprise a new appliance that is barely 2 years got they some water leak again and cant be used because of fear of the damage to the floor again .
Its been a Month . You cant get to even begin to imagine how much weve been inconvenienced .
A technician was sent to obtain a machine part that broke on the 24/ 01/2022 and have not returned since . As far as I am concern the Dish Washer Machine model is defective. You cant even find parts because they are on back order !!
No ETA for part.
I am requesting for a New replacement appliance .
Trust me our warranty is still valued presently no wonder am able to have this back and forth conversation with you . Otherwise I would be treated like a nine paying consumer.
We cant keep on leaving as though the Dish washer was free .
We have been as civil as they get .
- Current product is crap
- Refuse to replace it
- Still under warranty
- Refused to replace it
- No one could or would assist in warrnaty issue
- No washer in the house for a month
Preferred solution: Replacement of New Dishwasher
Light in microwave
- Poor product design
- Waiting on hold for long periods of time to speak to a human
- Lousy appliances
Preferred solution: Different Unit
Not good
Preferred solution: Let the company propose a solution
User's recommendation: Not good
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Verified ReviewerDisappointed with KitchenAid - Artisan Series 5-Quart Tilt-Head Stand Mixer
Preferred solution: Let the company propose a solution
User's recommendation: Beware of the paint and know that KitchenAid doesn't hold up to its reputation
Dishwasher not draining
User's recommendation: Be certain to get extended maintenance. Get coverage for 5 years.
4 out of 4 kitchen Aid appl. Needed unusal repair or repcement
Preferred solution: Let the company propose a solution
User's recommendation: Not good!
Kitchenaid would not honor the warranty because I lost my receipt. My dishwasher was brand new and the dryer element needed to be replaced. I used it a total of 4 times before needing repair.
- Design
- Overpriced piece of crap refrigerator
- Quality of products and customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy Kitchenaid!!
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Verified Reviewer | Canonsburg, PennsylvaniaDouble ovens stopped working after 4 years
I waited to post something on this website so that I could be more percise with my information rather than emotional. My KITCHEN AID double ovens quit working in the midst of my Christmas dinner 2021.
I purchased the double wall oven in early 2017 along with several other Kitchen Aid appliances for the remodel of our kitchen.
The double ovens cost me $4K. At this point, the refrigerator, the wall ovens and the dishwasher have all needed to be repaired in one way or another. The refrigerator needed the most extensive repair after 3 years but the double ovens have really angered me about Whirlpool and Kitchen Aid.
In 2019, I decided to self clean my oven for the first time. You see, I was so excited about the blue inside of the oven I was diligent in wiping it clean after each use so the need for the self cleaning aspect of the oven didnt come for some time.
Well, guess what, the self cleaning feature shut the whole oven down. I called KA customer service and the man who spoke with me accused me of having too dirty of an oven so the internal temperature hit the point where the safety feature of the device kicked in and shut it down.
ARe you kidding me? #1 my oven was not that dirty
#2 its supposed to be a self cleaning oven
#3 if the oven is too dirty, why is the temperature not maxed to a point and then what ever gets clean in the oven, gets clean. The chip should not allow the temperature to go beyond a certain level.
So I had it repaired. The man who repaired my oven said, Lady, this happens a lot so I would recommend the next time you self clean your oven, dont do it near a holiday. ????
In early 2021, I decided to try to self clean the oven again.
Guess what I did? I videoed the oven prior to hitting self clean and to my surprise, the oven shut down again.
Are you kidding me?
Had to have it repaired again.
I am getting the impressing I bought a self cleaning oven that can not be self cleaned for $4K. What a scam.
Then on Christmas evening, while cooking a filet, my double ovens kicked the bucket. So I have spent $4k for 4 years of use. I was asked if I bought the $300 warranty and I laughed.
Why would i think that an oven would cost me $1K per year and oh by the way need another $359 for a warranty. YIKES.
I have decided to go away from Whirlpool products all together. the customer service team in all instances could care less including the managers who got on the phone with me. Kitchen Aid products are NOT cheap but yet, they are.
Whirlpool, you should be ashamed to put your name on this type of product and customer service team you have employed.
All customer service did was research as to whether there was a recall on this product.
NO there was no recall, but have you ever heard of a LEMON?
I plan to write the CEO of Whirlpool to assert my disgust. If they are a strong US company they should care about the relationship they have with their customers.
I will not buy JEnn Air etc.
Yes I purchased another vendors double oven at $5000 and it is being installed soon.
If you are from Whirlpool, please read this and at the very least pretend that you give a crap about your products and the customers you have taken for granted.
Preferred solution: I would have hoped that Kitchen Aid would have extended to me a new double oven. This is obviously a LEMON. I would also like an apology although I am unsure who could provide me one that would resonate sincerity at this point.
User's recommendation: Buy from any other company and buy the warranty
Complaint about refrigerator lights and ice maker
User's recommendation: Do not buy any Kitchen-aid appliances.Very poor customer service. They do not stand by their products.
Leaky water connection to ice maker
- No one could or would assist in warrnaty issue
Preferred solution: Warranty service.
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Verified Reviewer | Adelaide Cbd, South AustraliaThey will not sell Stand mixer Food Grade Grease
- Are not helpful in obtaining parts
Preferred solution: Apology
User's recommendation: Source the products you want overseas. Just buy anything 240v from them and nothing else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaNever have parts in stock
- 2 months it works
- Module never in stock
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boise, IdahoI have not received my Rebate for Applances purchased in December of 2021
Preferred solution: Just my rebate
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mount Holly, New Jersey4 year old non working range
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy Kitchen Aid appliances if you want longevity
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