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1.8 Based on 74 reviews
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  • Customers like
    • Look of product 9
    • Sleek ss design 4
    • Reputation 3
  • Customers don't like
    • Lack of quality in product 17
    • Customer service 10
    • Defective products 9
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First my 6 month old range cooling fan broke which took five weeks to replace the entire unit since there were no replacement parts available. Customer service was difficult to contact and work with plus Holiday cooking was out of the question. The professional (questionable) installers scratched the stainless steel upon delivery of the replacement unit. Then 10 months later (last night) I opened my oven door and the finish has started... Read more

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The kitchen was totally remodeled including all new appliances. A small fortune was spent in total (over 40K), and a huge portion of that was on the Kitchenaid applicances, which are supposed to be of good quality. NOT. First there were problems with the built in oven/microwave. Did Kitchenaid stand behind their product? NO. The problem was the computer board. Cost me $994.00 to repair an appliance with less than 100 hours on it. Then... Read more

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We have a SS french door refrigerator with bottom freezer drawer. We were getting frost and/or ice in the bottom drawer. The top edge of the drawer would get ice on it that I had to remove. Then it would stick and after getting it open there would be ice coming out from under the drawer. Now it is totally frozen shut and we have had it off almost 24 hrs. It still won't open. I imagine we will loose everything in the freezer compartment. We... Read more

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I have a $4000 Kitchenaid dual fuel range, a matching microwave and dishwasher. The stove turned it's own oven on out of the blue a few weeks ago, the dishwasher drain pump choked on a small piece of broken wine glass, and it's nearly impossible to hold a conversation in the kitchen while the microwave is running because they use a single fan to cool the magnetron and vent the kitchen. Whether you want it to or not. The microwave's output is... Read more

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KitchenAid Double Oven
1 of 2

Have a Kitchen double oven and tried to self clean and 20 minutes latter the glass shattered all over!! What a mess and how do you manufacture a product that will and can cause such a hazard for the consumer? I need for KitchenAid to replace this oven with a comparable model. Sending picture of the shattered glass and after extensive cleaning and months later glass is still falling on floor and in the crevices trapped in door. This could... Read more

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KSSC48QTS02 Refrigerator started ice maker problems after 3 years. I have had Kitchen aid Authorized Repair out 15 times in the last 5 years spending a total of $3,432.46. Every time they come out it is always a different part and they tell me it is now going to need something else replaced. $8,500.00 Refrigerator that works well and makes ice, but won't dispense ice from the ice bucket thru the door. All I get is the run around. How does anyone... Read more

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Nothing I purchased of Kitchen Aid this century is still working. This includes a toaster, coffee maker, and stick blender. They were all premium priced products, and they all failed in under 200 uses. And they all failed attempting to do what they were designed to do, which $20 products work for years doing. It seems that the countries where they offshore manufacturing haven't grasped the engineering necessary to create a power switch that... Read more

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I purchased the kitchen aid coffee maker. In 27 yrs this was the first maker that wouldnt keep time.and the coffee tasted horrible. I keeped it a little while thinking maybe it was me. I was programming it wrong, maybe it was the coffee i bought. I wrote the company for 3 month never heard from the. I finally got someone this morning. All they could do was give me 20 percent off another coffee maker. No thanks. I purchased another brand. Will... Read more

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I bout a kitchen aid package 2 years ago and hate it. The dishwasher broke the first year. The ice maker just quit the oven has stains between the glass that next to impossible. Never again. I bought a basic whirlpool refrigerator with ice maker and put it in the garage a year ago. Puts this expensive stainless steel kitchen aie to shame I will never buy anything kitchen aid again, nor would I recommend it to anyone. It looks great, but is... Read more

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DO NOT PURCHASE! This supposed warranty is an outrage! They take your money and this is what you will get: 1. a one hour wait to speak to a so- called representative 2. at least a one week wait to get an appointment for a peek at the problem 3. another one week wait to get service-could be one to two weeks for part to get authorized from their out of state source 4. they have problems locating a repairman for your job,as nobody wants to work for... Read more

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