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I bought a new kitchen aide stand mixer for $335.00. It said it was new but I received a used one. I called them right away and told them the one I received was used and not new as described. They sent me a return label and I sent it back through Fed-ex. They said the...
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1.0
I didn't like
  • Refusal to correct the problem and admit it is a lemon
#1071971
Reply to reviews
This expensive French door refrigerator was installed April 20, 2017 and failed 6 weeks later, spoiling all the frozen food. Neither the freezer nor the refrigerator would cool. Took a week to get a repair scheduled and they did not come with parts. KitchenAid now says...
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Anonymous
Anonymous

I feel the same way about kitchen aide. They did the same thing to me. They kept all of my money after I sent the product back. I am thinking of filing a law suit too.

WP2008
WP2008

We definitely understand your frustrations and would be more than happy to check on this further for you. If you could, please send an email to us at KitchenAid_Digital@Kitche...

1.9
I liked
  • Design look of product
I didn't like
  • Bad customer service
  • Defective products
  • Unreliable poorly made product
#1062925
Reply to reviews
Ordered online after reading great reviews and seeing it demonstrated on Facebook what a surprise when it came and with first time using it leaked at the base and pitcher area when removing pitcher it always leaks in the base what's wrong with this. At this point...
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#1062661
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Kitchenaid - Kitchen aid dishwasher

Kitchenaid
#1068587
The door design is terrible. the corners or the door are sharp and dangerous. My little boy and I we have been hurt 3 times already.
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Kitchenaid Dishwasher Review

Kitchenaid
#1024538
1.0
Bought $8000 worth of kitchenaid appliances black stainless in Nov was just told by seller the range would not be here till end of May or June Factory delay WTF By the way the dishwasher went belly up once all ready. Boy did I buy the wrong brand Customer service is not the same as it used to be!
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Kitchenaid Mixer Review

Kitchenaid
#1022325
1.0
Kitchenaid heavy duty lift arm mixer. In 2 and half years been replaced a number of times, repaired a number of times, never lasts longer than 2 months was the maximum, 2 weeks this latest time...kitchenaid dont want to know! Say they dont offer refunds and someone will be in touch...been telling me someone will be in touch for a month now!!
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Kitchenaid Rebate Review

Kitchenaid
#972633
Missed submitting the rebate form by 1 day and they are now not giving me my rebate! Horrible customer service!!! Never buying kitchen aid again!!!
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New purchase of refrigerator in Feb.2017 never worked. Kitchenaid scheduled 2 appointment and no one showed. Finally in May 2017 Tech showed up and he did not know what was wrong. He ordered parts in came back in 1 week to install. Still broken and water pouring out...
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WP2008
WP2008

Hello Darwill72, we apologize about the frustration you have experienced with your Refrigerator. If you still need assistance, please provide your name, the name of the site y...

1.0
I didn't like
  • Refusal to correct the problem and admit it is a lemon
  • Flawed design
  • Lack of quality in product
#1060654
Reply to reviews
I'm so sorry, but due to my inability to find another Kitchen aid source to talk to about my issue, I have landed here. Of all of the blenders I've owned over the years, Kitchenaid's was by far the most expensive so I expected better. I've owned one of their blenders...
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WP2008
WP2008

Hello Anais, we apologize about the frustration you have experienced with your KitchenAid® Stand Mixer. If you still need assistance, please provide your name, the name of the...

#1055534
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I have a kitchenaid mixer and ordered attachments from KitchenAid.com. They advertised 20% discount for mother's day. I placed my order and my discount was taken off. Even the email confirming my order showed the amount with discount taken off, but when they charged my...
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WP2008
WP2008

Hello masones, we apologize about the frustration you have experienced with your KitchenAid attachments. If you still need assistance, please provide your name, the name of t...

1.0
#1049816
Reply to reviews
Kitchenaid - Cosmetics
Kitchenaid - Cosmetics
I bought the Kitchenaid professional knife set. After two months the finish came off. I never put them in the dishwasher and took great care of them as they were expensive knives. I called the customer care center and they said they only cover the knives if they don't...
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WP2008
WP2008

Hello jinxx240, we apologize about the frustration you have experienced with your Knife set. If you still need assistance, please provide your name, the name of the site you w...

1.2
I didn't like
  • Quality
#1048815
Reply to reviews
It has been happening since day 1 because the design Is flawed. The appliances were provided by the builder as an upgraded package. The grates of this cooktop are so high that it makes the 4 corner burners useless. It takes 15 minutes to boil a cup of water . The...
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WP2008
WP2008

We regret that you are not totally satisfied with your Cooktop. We manufacture several different models with various feature and accessory designs while trying to provide app...

1.5
I didn't like
  • Flawed design
  • Have to pay high gas bills
#1045371
Reply to reviews
Kitchenaid - FRIDGE IMPLOSION THREE YEARS OLD!
#NOKITCHENAID from #KitchenAid... You cannot give us a peace of mind warranty on our three year old non-working fridge because... and I quote; "age of the unit!" Yet, we can purchase one for only $499. Both the catastrophic failure of the evaporator and the leaky...
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WP2008
WP2008

JimmyV: Thank you for your review.We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@Kitchenaid.com...

Anonymous
KB

If the manufacturer does not specify terms under "age", how can they exclude? Do they even define what is or isn't normal wear / tear? A refrigerator of 3 yrs age should not...

1.6
I liked
  • Reaction time
I didn't like
  • No financial support
#1040337
Reply to reviews

Contact Kitchenaid

Headquarters Address:
KitchenAid
For large appliences, to correspondence team 553 Benson Road, Benson Harbor, MI, 49022
For housewares, to customer sutisfaction center, PO box 218, St. Joseph, MI, 49085
Phone:
(800) 422-1230
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I purchased 4 appliances: Dishwasher KDTE254EBL Range KSEG700EBL Refrigerator KRSF505EBL Microwave Oven KMHP519ESS Had them delivered and only the Range and Fridge was installed (Partially as the plug at the back of the oven hit the wall and the waterline leaked) . Not...
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WP2008
WP2008

Dear anonymous: Thank you for your review.We're sorry to hear of your rebate concerns. For issues regarding rebates please contact our Rebate Fulfillment Center by calling the...

#1032375
Reply to reviews