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KitchenAid - No longer makes main circuit board for fridge

  • by   Jan 23, 2013
  • Review #: 378279
Company KitchenAid
Category Appliances and Electronics
Views 404
Monetary Loss

My side by side Kitchenaid fridge is only 7 years old and Kitchenaid no longer make the parts required to fix it!
Cannot get hold of the Main Relay Control board part # w10219463.
It is only possible to have this repaired but this means no fridge . Thanks Kitchenaid so happy that I spent over $5,000 on a fridge that is now USELESS. A totally irresponsible company that is only concerned with profit and wants me to buy a whole new fridge rather that providing parts to repair the fridge i have.
This fridge has caused trouble for years as it does not like the heat and has cost me lots of money to get it working. 305fa73

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Apr 03 
Same thing happened to me, my built-in Kitchenaid refrigerator's main board is not working(less 5 yrs). They charged me Repair warranty for $420 right away, but they can't find part to replace it. They take my main board out and send out for fix. after they fixed it, other parts are not working. i calle them again. they come forth and back. it takes 4 months to fix. My refrigerator seems ok now, but i don't know how long it will be.
Reply to leon

Feb 25 
By the way, the whole "tsunami" story sounds more like an urban legend than the truth. I'm sure any computer engineer can look at an existing control board and reconstruct it with his eyes closed!! How ridiculous!! We need a class action law suit!!!!
Reply to SJG444

Feb 25 
I am also having the same problem with my 48" KitchenAid built-in that is six years old. I actually need the part #10219462, also the control board. They just told me that I can purchase a new frig from them for $6500!!!! Are they kidding me??? There is absolutely nothing else wrong with this refrigerator except this one part needing to be replaced. I have tried twice to have it repaired, but to no avail. I have been without a refrigerator for over two months now! I don't know what to do now.
Reply to SJG444

Feb 17  from Morrisville, Pennsylvania
I am having the same problem on my Kitchenaid refrigerator. There are two boards...one is readily available, but the only option for the other board, which is the board I need, is to have it rebuilt. To me that says Whirlpool
knew the board was bad engineering and, therefore, decided to discontinue it leaving the customer in the lurch. Hooray for American business...another black mark on performance.
The excuse is that the plant where it was manufactured was destroyed in the tsunami. I give Whirlpool top marks for creative excuse making. It is hard to believe there is only ONE place in this world capable of manufacturing this part.
Anyone considering the purchase of ANY Whirlpool appliance better reconsider before ending up in the same situation.
Reply to Disgusted

Nov 12, 2013 
Same thing happened to me, my built-in Kitchenaid refrigerator's main board is down (less 5 yrs). They charged me Repair warranty for $420 right away, but they can't find part to replace it, i'm really dispointed with their product.
Reply to new home owner

Nov 11, 2013  from Milwaukee, Wisconsin
I could have written this or any of the comments. My experience is exactly the same.
The excuse I got from KitchenAid? They lost their manufacturer "in the tsunami" (two years ago) and have not found another one!
Time to repair:

1. KitchenAid: "2-3 days"
2. Core Technologies (the repair place): "5-7 business days"
3 My repair man: "we've never seen the repair done in less than 10 days".
Take your pick.

ps: Repairing the ice maker has become an annual rite of spring.
Reply to Torchy99

Oct 17, 2013  from Surprise, Arizona
Same thing happened to me. I have two Kitchenaids, built in, and not cheap. I purchased new about 5 years ago. Both of them have suffered board failure. I found this site while looking for the second board. I am sooooo angry that Kitchenaid leaves the consumer stranded like this. What total incompetence and carelessness on their behalf! I will NEVER buy from a company that cares so little about consumers. Shame on them!!!!!!!!
Reply to Dr.Kevin

Feb 26, 2013  from Nashville, Tennessee
Same problem, KitchenAid refrigerator KSSC48QMS02 possibly requirest part # W10219463. They can not tell for sure until they replace the part, however since it is no longer made, it will have to be rebuilt. Absolutely insane. Such POOR customer service!!!! So now I will have to go over a week without my refrigerator, just to trouble shoot the problem with it! Also have a Kichen Aid microwave that requires a service call to change the light bulb. Unbelievable! How can anyone think that is a good/fair design. I will NEVER buy anything from KichenAid or Whirlpool again!!
Reply to Mary

Mar 06, 2013  from Charlotte, North Carolina
I'm with you Mary - very bad bad company - pay top dollar, get low quality, I'm researching now to see if there is an honest appliance mfg out there - unfortunately I'm seeing complaints across the board with similar issues for every major appliance mfg - very sad that we can't "get what we pay for" anymore...
Reply to nomorekitchenaid

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