KItchenaid is aware their Ovens Often Malfunctions after using Self Cleaning Feature
In anticipation of Thanksgiving I used the self-cleaning feature on my relatively new (2 1/2 years) old Kitchenaid oven today (Model KEBC107KSS05). After I did this, the oven would not heat up. When I called customer service, I learned that this happens with some frequency when the self-cleaning feature is used. I was advised to turn off all power to the oven for 5 minutes and then turn it back on and that it might reset and work again. It did not.
When I called back to customer service, I was told I would need to make arrangements to have a service call to repair the oven. The second representative confirmed that this type of malfunction is something that is not uncommon and she helpfully advised that she had a similar bad experience using the self-cleaning feature on her oven and she just doesn't use that feature any longer.
It is now 7:30 pm on the night before Thanksgiving where 21 people are scheduled to eat dinner at my home and I now have no way to prepare that meal. I feel that Kitchenaid clearly has sold me an appliance touting a feature that it knows has a high likelihood will ENTIRELY DISABLE THE OVEN. I am guessing I am not the only person who has been in this exact situation on either Thanksgiving or Christmas. The least they could do would be to include a warnign in the product materials or on the oven itself not to use the feature if it happens to be really important to be able to use your oven before a technician can get out and repair it.
This is the sort of knowingly untruthful marketing that should result in a class action lawsuit against Kitchenaid. You shouldn't market an oven as having a useable feature, when in fact there is a pretty darn good chance that using that feature will render the entire oven useless and result in the need for an expensive service call.
I suspect when this problem became known to Kitchenaid corporation, there were managers who had the same thought and who decided not to incur the cost of either re-engineering the product or sending a product advisory to customers, in order to avoid expense and bad press. This is not a company or a product that should be supported.106993ec review #162871
You may also like
- "We ordered a $3000 microwave/oven combo from Abe's of Maine. The oven arrived and the packaging and oven appeared to be undamaged. Due to other appliances being backordered, we stored..."
- "I am member of the Find A Grave forums, but probably not for much longer. On September 26, 2009, under the thread: Subject line reaction was the following joke:..."
- "I bought a Clipacell for my cell phone at the Ohio State Fair from Tom Patterson, of Patterson Services, LLC. It was guaranteed for life, period. It broke in only..."
- "Owner, Charles Yeung (1 647 296 4721) Re: Cosy Nook, 210 Victoria Street (908), Toronto, ON M5B 2R3, Canada, admitted there was a problem and stated he would refund..."
- "I just can't understand where any of the confusion stems from as far as billing goes... Yes the trial is advertised as either 29.95 or 19.95, but as I went..."
- "EXTREME WARNING!!! This evil, hideous vet named Mark Nunez has done something bad to our pet behind the doors to make him sick (either gave him some improper medication or..."
- "Company Stated that the software "Presenter", "Engage", & "Quiz maker" was compatible with Microsoft Vista, before I upgraded my software from windows XP to Vista. However, I have not been..."
- "Let me just start by stating...I am a real customer..i'm in no way affiliated with Morgage Investors Corporation except through my VA Hybrid Refi with them. I truly understand the..."
- "My 2005 Crossfire window started "unsticking" to the canvas convertible top. Little by little, it became unglued. Looked on the internet and saw several complaints on 2005 crossfires and..."