KItchenaid is aware their Ovens Often Malfunctions after using Self Cleaning Feature
In anticipation of Thanksgiving I used the self-cleaning feature on my relatively new (2 1/2 years) old Kitchenaid oven today (Model KEBC107KSS05). After I did this, the oven would not heat up. When I called customer service, I learned that this happens with some frequency when the self-cleaning feature is used. I was advised to turn off all power to the oven for 5 minutes and then turn it back on and that it might reset and work again. It did not.
When I called back to customer service, I was told I would need to make arrangements to have a service call to repair the oven. The second representative confirmed that this type of malfunction is something that is not uncommon and she helpfully advised that she had a similar bad experience using the self-cleaning feature on her oven and she just doesn't use that feature any longer.
It is now 7:30 pm on the night before Thanksgiving where 21 people are scheduled to eat dinner at my home and I now have no way to prepare that meal. I feel that Kitchenaid clearly has sold me an appliance touting a feature that it knows has a high likelihood will ENTIRELY DISABLE THE OVEN. I am guessing I am not the only person who has been in this exact situation on either Thanksgiving or Christmas. The least they could do would be to include a warnign in the product materials or on the oven itself not to use the feature if it happens to be really important to be able to use your oven before a technician can get out and repair it.
This is the sort of knowingly untruthful marketing that should result in a class action lawsuit against Kitchenaid. You shouldn't market an oven as having a useable feature, when in fact there is a pretty darn good chance that using that feature will render the entire oven useless and result in the need for an expensive service call.
I suspect when this problem became known to Kitchenaid corporation, there were managers who had the same thought and who decided not to incur the cost of either re-engineering the product or sending a product advisory to customers, in order to avoid expense and bad press. This is not a company or a product that should be supported.
More Review Details
You May Also Like
- "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..."
- "Hearthware has redesigned a new "Power Dome" that they say will withstand the temperature of the oven (why they would have designed a dome that doesn't withstand the heat, nobody..."
- "We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was..."
- "This is what aweful mess Susan with Mastercuts did. Poor quality work with poor quality hiring by management. This is what i took a picture of still at the store..."
- "Sob story Elizabeth white claimed her mom dying of cancer, job takes too much time need to get rid of horses to good home - total scam! Horses originally in..."
- "**Sept 14 2014 Click4Support called today and said they would not be billing my credit card for the $1200. They offered an additional gift certificate for the "inconvenience"..."
- "Due to age & some disability wife & I rarely go out to dinner. We have been ordering take out at local restaurants. This is the third time I have..."
- "I order a black, sized small dress on January 13, 2016. I have not yet received my order, I'm expecting to have the dress with me by this Wednesday. I..."
- "I placed an order this morning for 11 red roses and one white rose boquet to be delivered to my mom. I was very specific about this order and..."