Pissed Consumer - Kitchenaid delivers defective appliances

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Kitchenaid delivers defective appliances

Mar 17, 2008

KitchenAid complaint by Jim Anderson

We bought a new Kitchaid refrigerator for over $2500. We had it for 5 days and concluded it was not working properly. We called the dealer where we purchased this unit and they arranged to send out a repair person who promptly informed us that we needed a new compressor, a new evaporator coil and a new drier unit. Basically, we needed ALL of the major components for the refrigerator. This was not acceptable to us so we requested a replacement - we wanted what we paid for, a new refrigerator. They referred us to Kitchenaid who then proceded to refuse to replace it and insisted on repairing it. I explained that it was defective from day one and that it NEVER worked. I said I paid for a new refrigerator, not a rebuilt second hand piece of crap. They said "sorry" and we are not resposible for your lost food. Basically, once they get your money, ***!

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